Customer Service Sales
Resume:
Maria Teresa Langkamp
Sun Prairie, WI 53590
OBJECTIVE: To obtain a position where I can apply my customer service experience and to extend my career
opportunities.
EMPLOYMENT HISTORY:
Customer Support Specialist
Luminex Corporation 2007-Present
Madison, WI
Responsibilities and accomplishments: Process orders via phone/fax with the customer. Maintaining excellent customer
satisfaction by providing ship dates. Expediting product for customer and working close to shipping companies to confirm
shipment will arrive on time. Track and record shipments. Record all customer problems and requests for assistance in
our electronic logging system as well as keeping spreadsheets available for other team members to review monthly sales.
Analyze problems and quickly arrive at workable solutions. Keep contact with technical teams if customer needs further
assistance. Cross-sell and/or up-sell various products and services. Invoicing customers and follow up with payments.
Ability to handle complaints and deal with irate clients in a professional manner.
Administrator 2002-2007
IDS Sales & Engineering, Inc. Madison, WI
Responsibilities and accomplishments: order, quote, and invoice management (including entry, processing and follow
up), excellent understanding of the FileMaker software, customer service experience with buyers and engineers from
various national locations as well as being a vital communications link between all of my accounts and our manufacturer
in China and Taiwan (main means of communication: e-mail, AOL and phone), keeping all of the communication very
succinct and professional through daily notes sent to the plants and via emails sent to the customers, close cooperation
with our sales/engineering force, good knowledge of the plant processes, providing diplomatic solutions to difficult
expediting situations, involvement in the order placement and management process including working closely with
Customer’s web based systems to provide accurate releases of material to our factory, filing important documentation in
hard and soft copy for easy reference and access, following up with Accounts Payable on overdue invoices issues as well
as working with shipping companies to expedite shipments and tracking them, continually expanding my engineering
knowledge of the Printed Circuit boards, scanning, Xeroxing and faxing various documentation to customers and WUS.
Office Manager Assistant
Midwest Motor Vehicle 2000-2002
Madison, WI
Responsibilities and accomplishments: opening new accounts for dealers, processing and finalizing various sales,
customer service experience with internal and external customers (other departments as well as our dealers), tracking
shipments, good phone etiquette, four line switchboard duties, supervised the shipping department when the manager
was out of the office.
Designer of Signs 1998-1999
Demco Deforest, WI
Responsibilities and accomplishments: responsible for computer design and engraving of signs and badges for school
libraries, cross trained to operate machinery in various departments, quickly learned new challenging tasks and skills
pertaining to the job, during staff shortages willingly assisted other departments.
ComputerOperator/ReliefPerson/MachineOperator 1996- 1998
Plas Pros, Inc. Woodstock, IL
Responsibilities and accomplishments: determined product completion time by following production schedule, maintained
material quantity by operating a PC, provided customer service by answering a three line phone system and conveyed
messages via intercom, trained new temporary personnel in machine operations.
EDUCATION:
AA Child Care I and II at MATC
Diploma at Eisenhower High School
Intermediate course in typing skills
Received a certificate of completion and attendance from a Fred Pryor Seminar for Excel Program
SPECIAL SKILLS AND INTERESTS:
Great at interacting with people, good at ensuring customer satisfaction, supervisory experience, extensive knowledg e in
Microsoft Office Suite, Quick Books, Power Point, Mapics, Light Speed, FileMaker and Peach Tree Programs, as well as
Windows Outlook, can type 40-50 wpm, good attitude to working atmosphere, very adaptive and flexible, approachable,
positive outlook, fast learner, detail oriented, excels at multitasking.
I enjoy reading, cooking, swimming, traveling, movies, decorating, music, dancing and spending time with my family and
friends.
Contact this candidate