Manager Customer Service

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Contacts:

Cell: +92-302-*******, Office: +92-51-835****, E-mail: *.********@*****.***,

Address: House # 204-A, Street #20, Sector G-10/2,

Islamabad, Pakistan.

SENIOR OPERATIONS MANAGER - DRILLING & completions FLUIDS

A dedicated Senior Operations Manager with broad experience of over 19 years, in

diverse business environments, that demand strong organizational, technical and

interpersonal skills. Possess strong customer service skills, an ability to interact

with cross-functional departments, with the high degree of professionalism, discretion

and problem resolution capabilities. Quick learner, Self-motivated, Result oriented

professional with proven record in Country PNL and Business Development. A resilient

problem-solver who is both outgoing and achievement-driven. Effective at collaborating

with others to achieve established goals.

STRENGTHS

Local Market Expertise-Strong Product Demonstration & Strategic and Tactical

Clientele. Presentation. Planning

Client Convincing-Rapport Risk Management Cross-Cultural

Building. Communications

Customer Service-Account Strong Negotiation Skills Market Identification &

Handling. Penetration

Supervisory and Management Client Relations & Retention Market Analysis & Research

Role.

Bidding and Tendering People management

CORE COMPETENCIES

Experienced Sr. Operations Managing Professional offering over 18 years of industrial

products sales and services management expertise.

Successful record of selling industrial drilling and completion products, solid control

equipment, mud plants, centrifuges, CDFR system, bulk plants and filtration plants in

Pakistan and Azerbaijan.

Updated of developments in the fields of product marketing and research to ensure the

company continue to compete effectively.

Efficiently maintain the relationships with key customers to ensure the company's

maximum sales potential is realized.

To identify and develop new business opportunities, which will help the company achieve

its strategic and business objectives.

Identify new market opportunities and ensure the effective development and promotion of

the company and its products.

To research and analyzes internal and external market information to enable the company

to identify business opportunities.

Plan and direct sales functions to achieve sales volumes and develop policies and

procedures that will meet the company objectives.

To generate sales from a portfolio of accounts in accordance with agreed targets and to

increase company profitability.

To develop and introduce marketing strategies to improve current business.

Excellent negotiation skills and experience of leading high value negotiations.

Ability to deal with a diverse range of cultures and nationalities internationally.

CAREER GRAPH

Ops. Manager - Drilling & Pakistan (Mar 2011 to Present)

Completion Fluids

Baker Hughes Multinational Oilfield Service Provider

Reported to Regional Manager for the South Gulf (Pakistan, Oman and Yemen Territories).

Responsible for managing the Well Operations, Office, Chemical Yards, Equipment and

Products, Sales & Marketing and ordering material for smooth supply to the running

operations based on the consumption forecast.

Keep updated status, and regular follow up on new prospective customers sourced,

ensuring continues growth in business.

Constantly follow up on projects in hand, and forecast on sales closing for the month

and expected orders for the next month.

Responsible for bidding and proposals to the clients and presentations on new products,

equipment and systems for upselling.

Sourcing and developing new customers through product analysis, market intelligence and

strategic sourcing.

Coordinating with company lab and technical departments for successful recommendation

of the product.

Monitoring and controlling the overall sales function and ensuring that quotations,

proposals, material are delivered to customers promptly, according to the company

standards and follow up of the payment from the customers.

Ensure new accounts have been developed, by working on new projects, and relationships

with old customers and maintained and revived.

Operations Coordinator Pakistan (July 2007 to Mar 2011)

Baker Hughes Multinational Oilfield Service

Provider

I reported to Operations Manager for Pakistan to update on monthly sales, discuss on

current and new projects in the market, visits to running and new projects to ensure

smooth operations.

Successfully started and supervised the operations and different projects.

Responsible for making of different proposals, mud programs, incident reports, final

well reports etc.

Daily meeting with clients, follow ups, plan discussions and presentations on new mud

systems and products.

Supervising solid control equipment jobs, proposals and arrangements for the projects.

Supervising and handling crew movements and their assignments to different jobs as per

requirements.

Managing and handling training and growth of the engineers for their future and job

requirements.

Further responsible to prepare quotes for enquiries generated, and coordinate with

principals for timely deliveries.

Visits to different rigs to ensure services quality and delivery in a proper manner.

Senior Drilling Fluids Engineer Azerbaijan,Saudi Arabia,Bahrain & Pakistan

(1998- 2007)

I worked in Dubai Pool to serve the gulf region where and when required and was

responsible to report direct to the Regional Branch Manager.

During this job I worked in Saudi Arabia, Bahrain and Pakistan as a lead drilling

fluids engineer.

I worked in Azerbaijan for 2 years as a lead engineer on the rig for 1 year and

supervised a mud plant for 1 year.

Worked on Oil based muds (OBM), Water based muds (WBM), High performance water based

muds (HPWBM) and lot other systems as l below.

Workover/Completion brines 2007 Pakistan POL Workover/Completion

Sodium Silicate 2007 Pakistan OGDCL Development well

Gel/Polymer 2006 Saudi Arabia ENIREPSA Exploratory

Performax 2006 Pakistan M.O.L. HTHP/Slant well

Max-Shield System 2006 Bahrain BAPCO Deep Well

Sodium Silicate Mud 2006 Pakistan OGDCL High Loss / Slant well

KCl-Polymer System 2005 Pakistan Petronas HTHP/Deep/Slant well

Carbodrill (Diesel OBM) 2005 Pakistan M.O.L. HTHP/Deep/Slant well

Sodium Silicate / Foam 2005 Pakistan Premier Oil Vertical /

Exploratory

KCl-Polymer System 2005 Pakistan Rally Energy Re-Entry / Vertical

Lignosulfonate (ERD) 2005 Pakistan POL HTHP/Deep/Slant well

KCl-PHPA System 2005 Pakistan OGDCL High Loss / Slant

well

Lignosulfonate (ERD) 2005 Pakistan PPL HTHP / Deep well

Sodium Formate Brine 2004 Pakistan Petronas Carigali Workover / completion

Spud/KCl-PHPA System 2004 Pakistan OGDCL High Loss area

Lignosulfonate (ERD) 2004 Pakistan POL HTHP/Deep/Slant well

KCl-PHPA System 2004 Pakistan OGDCL Exploratory well

KCl-PHPA System 2004 Pakistan Paige Ltd. Exploratory

well

KCl-Polymer System 2003 Pakistan OPI Development / shallow

Lignosulfonate (ERD) 2003 Pakistan POL HTHP/Deep/Slant well

KCl/PHPA System 2003 Pakistan BHPbilliton Development

wells

Carbodrill (Diesel OBM) 2003 Pakistan BHPbilliton Development wells

KCl/PHPA System 2003 Pakistan Petronas Carigali HT-Vertical

/ Appraisal

KCl/PHPA System 2002 Pakistan BHPbilliton Appraisal

Carbodrill (Diesel OBM) 2002 Pakistan BHPbilliton Appraisal

KCl/PHPA System 2001 Azerbaijan Salyan Oil Horizontal / Exploratory

Carbodrill (Diesel OBM) 2001 Azerbaijan Salyan Oil Horizontal /

Exploratory

KCl/PHPA System 2001 Azerbaijan Salyan Oil HT-Slant /

Exploratory

Carbodrill (Diesel OBM) 2001 Azerbaijan Salyan Oil HT-Slant / Exploratory

KCl Brine 2000 Azerbaijan Salyan Oil Workover / Re-entry

CaCl2 Brine 2000 Azerbaijan Salyan Oil Workover / Re-entry

Mix Salt system 2000 Azerbaijan Salyan Oil Workover /

Re-entry

Completion Brines 2000 Azerbaijan Salyan Oil Workover / Completion

HTHP KCl/Polymer 2000 Pakistan Ocean Energy Worked as Coordinator

Aquadrill (KCl-PHPA-Glycol) 2000 Pakistan British Gas Exploratory /

Vertical

HTHP Ploymer System (ERD) 2000 Pakistan PPL Slant well / Deep well

Durathern (ERD) 1999 Pakistan POL Horizontal well

Perflow DIF 1999 Pakistan Lasmo Oil Development well

HTHP KCl-Filtrex 1998 Pakistan Lasmo Oil Development

well

Foam / KCL-PHPA 1998 Pakistan Lasmo Oil Development

well

KCL/PHPA system 1998 USA Spirit Energy Trainee Mud Engineer

Alplex 1997 Pakistan Premier Expl. Trainee Mud Engineer

EDUCATIONAL QUALIFICATIONS/ SPECIAL COURSES/

TRAININGS

1991 to 1994 Master's Degree - Master of Science in "Applied Geology", University of

Azad Jammu & Kashmir, Muzaffarabad, Pakistan.

1987 to 1991 Bachelor's Degree - Bachelor of Science in "Applied Geology", University

of Azad Jammu & Kashmir, Muzaffarabad, Pakistan.

SPECIAL COURSES/ TRAININGS

Technical.

2008 Dubai Reservoir Services School, Baker Hughes, Dubai, U.A.E.

2006 Egypt Advantage Engineering (Baker Hughes Software for Engineering), Baker

Hughes, Egypt.

2006 Egypt Advantage Reporting (Baker Hughes Software for Reporting), Baker Hughes,

Egypt.

2005 Advantage Reporting (Baker Hughes Software for Reporting), Baker Hughes,

Pakistan Pakistan.

2000 Specialized Mud Systems, Baker Hughes, Pakistan.

Pakistan

1998 Drilling Fluids Technology Academy, Houston, U.S.A.

Houston

1997 Basic Mud School / Field Training, Baker Hughes, Pakistan.

Pakistan

1997 Advance Drillbyte School, Baker Hughes, Singapore.

Singapore

1996 Formation Pressure Evaluation and Well Control, Baker Hughes, Singapore.

Singapore

1995 Drillbyte Training, Baker Hughes, Pakistan.

Pakistan

1995 EMS Survey Techniques, Baker Hughes, Pakistan.

Pakistan

1995 Pressure engineering School, Baker Hughes, Pakistan.

Pakistan

1995 Advance Mud logging School, Baker Hughes, Pakistan.

Pakistan

1994 Oil Field Familiarization School, Baker Hughes, Pakistan.

Pakistan

1991 Petroleum Geology, Oil & Gas Training Institute, Pakistan.

Pakistan

1991 Petroleum Engineering, Oil & Gas Training Institute, Pakistan.

Pakistan

1991 Geophysics, Oil & Gas Training Institute, Pakistan.

Pakistan

Non-Technical

. HSE Academy, Baker Hughes, Dubai, U.A.E.

2012 Dubai

2011 Finance for Non-finance, Baker Hughes, Pakistan.

Pakistan

2011 Dubai Front Line Manager Program, Baker Hughes, Dubai, U.A.E.

2009 Compliance School, Baker Hughes, Bangkok, Thailand.

Bangkok

2007 Dubai Supervisor Cornerstone Program, Baker Hughes, Dubai, U.A.E.

2007 Dubai Compliance Seminar, Dubai, U.A.E.

2002 Business Communication Skills, British Council, Pakistan.

Pakistan

1996 Oman HSE Training, PDO, Oman.

1988 Professional Typing, Al-Safa Training Centre, Pakistan.

Pakistan

Computer Skills: Microsoft Office (Word, Excel, & PowerPoint), Internet Explorer, MS.

Outlook, (Expert level), SAP, (User level), Business Software.

Languages Known: English (Read, Write, Speak), Urdu (Read, Write, Speak).

PERSONAL INFORMATION

Full Name : BABAR ZAHEER

Father's Name : MOHAMMAD ANWAR RAJ

Nationality : PAKISTANI

Date of Birth : 08/08/1967

Passport Number : AC5128231

Gender : MALE

Marital Status : MARRIED

Cell : +92-302-*******

Office : +92-51-835****

E-mail : *****.******@***********.***

*.********@*****.***

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