Customer Service Sales

Trim D Davis

~ Expert in Building Business Growth . Leader in Managing High-Volume

Operations . Specialist in Boosting Core Profits ~

*** ****** ********, *********, **, n1t2h5 . 647-***-**** .

************@*******.***

Dynamic, results-oriented leader with 20 years of a strong track record of

performance in turnaround and high-paced organizations. Utilize keen

analysis and insights and team approach to drive organizational

improvements and implementation of best practices. Superior interpersonal

skills, capable of resolving multiple and complex (sales, human resources,

legal, financial, operational) issues and motivating staff to peak

performance.

Profile of Qualifications

. Integral leader who offers proven experience in large-scale operational

optimization, including designing, developing, and implementing solutions-

driven programs, policies, and procedures to achieve continued key growth

and profitability.

. Ambitious self-starter who supports quality staff recruitment that

encourages diversity, low turnover, and high company loyalty, along with

successfully planning, prioritizing, and managing various team tasks

within high-pressure situations.

. Top performer who excels at analyzing client / guest needs, identifying

lucrative sales opportunities, defining strategies for capturing new

business and developing existing client base, and attaining solid

leveraging in competitive markets.

. Recognized for job excellence with "Rookie of the Year" and "Top

Achiever" awards in sales and customer service.

Key Areas of Expertise

Strategic Analysis / New Business Growth Regulatory Compliance

Planning Requirements Gathering Budget / Financial

Organizational Development Sales / Marketing Control

Initiatives Customer / Guest

Project / Program Policy / Procedure Relations

Management Development Best Practice

Team Building / Training Methodologies

Processes

Professional Synopsis

Business Development/Project Management

Corporate Communications, Ontario 2012 - 2013

. Manage development of project teams and activities for multiple

engagements across all phases (from initiation through to closure)

. Communicate and collaborate with internal and external parties as

needed in regard to project deliverables including managing

expectations, presenting, and interfacing

. Create, manage, track, and communicate projects and project artefacts

(schedules, detailed project plans, scope statements, resource plans,

risk and issue logs, status reports - to name a few)

. Work collaboratively and maintain strong professional relationships

with both internal and customer stakeholders

. Work with the management team in resource planning and organizational

capacity planning

. Project-manage all aspects of a variety of direct marketing,

commercial print and POS programs including planning; communication

and documentation; research to ensure proper execution; approvals and

quality control.

. Manages sales leads from identification and initial contact through

close, carefully tracking and actioning leads across the sales cycle.

. Conducting research to understand target prospects, setting

appointments, listening to customer needs and consultatively offering

the most appropriate products and services.

. Generating new business opportunities from internal and external

sources, including existing clients and other account managers within

American Express and our key external partners.

Trim Donnell Davis Resume . Page Two 647-***-****

. Ensuring all applications are fully and accurately completed and

submitted properly, and working with internal teams in New Accounts

and Risk Management to provide all relevant information to correctly

evaluate and assign lines of credit on new accounts.

. Support the on-boarding of new customers working with Account

Development colleagues.

. Using online CRM tool (salesforce) to source leads, maintain detailed

information on all appointments and customer feedback (daily).

. Tracking and reporting on sales performance including pipeline,

acquisition results and market conditions.

. Keeping up-to-date on products, competition in the Print Media

services space, and relevant developments in target industries.).

. Building external relationships and creating business development

opportunities through referrals.

Business Development/Business Analyst

ABS Canada, Chicago, IL 2009 - 2009

. Conducts an objective analysis of every aspect of a business;

. Provides a "new pair of eyes" to recognize the problems affecting

profits, providing a fresh perspective of the operations from an

outsider with no emotional or financial investment in the business;

. Performs a functional analysis.

. Examines all areas of the business that have a direct and indirect

influence on profits such as cost controls, marketing, management,

operations and finance;

. Provides immediate benefits from the analysis by identifying the

problems, the true cost of those problems and the effects of those

problems on daily operations as well as their long-term effects on the

business;

. Offers direction on how to reduce costs and generate greater revenues

while increasing bottom-line profits;

. Provides financial and analytical tools to maintain a competitive

edge;

. Provides a tax illustration identifying potential tax savings for

future years;

. Discusses business valuation needs, if appropriate;

. Discusses our services with you which are provided to you on

a project basis rather than retainer basis

. Suggest added services that would benefit their operation.

. Conduct follow ups and ask for referrals

. Conduct Business to Business meetings with C level management and

personal.

Professional Synopsis (continued)

General Manager

Cara Foods, Ottawa, ON & Saint John, NB 2008 - 2009

. Applied strong leadership talents toward directing and coordinating

comprehensive business operations, including all store activities,

production, sales, promotions, purchasing, team building / training,

goal planning, and customer service.

. Built and sustained lucrative operations by reviewing and analyzing

business summaries and preparing detailed reports.

. Initiated targeted marketing strategies to boost profits, and ensured

associates delivered the "Perfect Guest Experience."

. Manage all aspects of food service operations for two locations in the

Ontario and New Brunswick (profit and loss responsibility).

. Hire, train, motivate, supervise, evaluate, schedule and terminate

employees.

Trim Donnell Davis Resume . Page Three 647-***-****

. Oversee inventory control, ordering, food sanitation and quality

control of food products.

. Maintain excellent customer service by stressing "the customer comes

first" in all weekly employee meetings.

. Help developed awareness of our product and services to the community

through marketing strategy - that significantly increased sales

between 2008 and 2009.

. Reduced Food Waste Costs & Improve profitability by $10% in 2008, 09

(compared to 2007).

. Ensured that all Ontario and New Brunswick food and safety regulations

were enforced (passed all county and state-mandated inspections).

. Promoted from Cashier to Supervisor to Assistant Manager, to General

Manager based on exemplary job performance.

Director of Entertainment

Celebrity Cruises, Miami, FL 2000 - 2005 / 2006 - 2007

. Strategically steered the development, implementation, and management

of innovative cruise programs, including directing all policies,

procedures, and activities programming; planning and coordinating

daily events and workflow; recruiting, training, and managing 100

staff; and liaising among department leads to create a synergistic

guest experience.

. Monitored wide-ranging shows (e.g. production, variety) musicians,

lectures, and activities, and oversaw technical areas.

. Developed budget proposals for accounts, maintained thorough records

of all expenditures and base requirements, reviewed audit comments and

implemented audit recommendations, and evaluated all financial

transactions and budgets.

. Enhanced diverse product offerings to improve the guest experience by

actively conferring with ship management.

. Overseen all budgetary expenses and revenue activities (budget of one

million dollars.)

Sales / Marketing & Consulting Manager

Onboard Media Company, Miami, FL 2005 - 2006

. Drove business growth by creating and promoting a structured

collaborative team environment while directing a solutions-focused

staff in maintaining compliance with applicable company regulations,

internal policies, and procedures.

. Designed, developed, and executed innovative marketing, advertising,

and promotional concepts, along with strategically leading varied

projects to resourcefully increase profits by completing efforts under

budget and ahead of schedule.

. Implemented new promotions to improve revenue results and product

visibility, including hosting all seminars and shows, as well as

performing live presentations in promoting and advertising luxury

fashion brands and specialty items.

. Directed a large national client base while liaising among owners,

managers, and CEOs of multimillion-dollar companies.

. Organized entertainment and public services, including creating

policies to improve company image and client relations.

. Interfaced among executives, vendors, consultants, and outsourced

services providers for routine interactions and follow ups.

~ Additional Leadership Roles Held Prior to 2000 if needed ~

Education, Professional Development & Technical Summary

Fredericton High School - Diploma

Alsion Academy- Business Management Diploma

Certificates and Learning Achieved .Project Management . Leadership

Management Certificate . Business Analyst Certificate . Business

Development Certificate . Business Process Management . MS Visio . MS

Project . Microsoft Windows 9x / 2000 / ME / XP . Microsoft Office Suite .

Internet Explorer

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