Blake Maloney
**** ***** ****** ***. ******** Springs, CO 80918 909-***-****
acaqsx@r.postjobfree.com
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* ***** ********** ** ******** Service and Sales Representative
Polished, professional customer service and sales rep offering:
. 9 years of experience in sales and customer service positions
providing customers with caring, high quality service in various
areas.
. Strategic communication and relationship-building skills with a strong
ability to listen attentively, solve problems creatively, and find
common ground to achieve a win-win outcome.
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Experience
Sales Specialist
9/2013- Present, REI, Rancho Cucamonga, CA and Colorado Springs, CO
Key Accomplishments
. Managed a high-volume workload within a customer satisfaction and
profit-based environment while consistently meeting and exceeding
performance benchmarks in all areas (speed, accuracy, volume, guest
satisfaction, and membership sales).
. Worked hard to obtain accurate and detailed product knowledge to
better serve the guests and to helpfully inform other co-workers.
. Commended and rewarded by general manager for showing initiative,
enthusiasm, tenacity, persuasiveness, intense customer focus and
dependability in performance situations.
Shift Lead Barista
12/2012- 10/2013, Klatch Coffee Inc., Rancho Cucamonga, CA
Key Accomplishments:
. Worked in a family business as a part of a customer service team to
provide the best quality product in the friendliest way possible.
. Served as the shift lead of a team that constantly exceeded sales
quotas, quality testing, and on the job time tests, which helped
improve our performance and led us to become America's Best
Coffeehouse in 2012.
Maintenance Supervisor
11/2009- 10/2012, LIFE Pacific College, San Dimas, CA
Key Accomplishments:
. Worked as a self-directed, hard working maintenance manager making
sure that all facilities and maintenance projects were planned well
and running smoothly.
. Managed as the lead maintenance supervisor for 2 years while training
other students, handling deliveries and paperwork, creating and
managing schedules, all while being consistent and timely in my own
daily maintenance routines and working with 20+ employees
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Education
2008-2013, LIFE Pacific College
Bachelor's Degree in Biblical Studies, 05/2013