Customer Service Manager
Resume:
Joshua H. Crites
**** *** **** / ****, **** ***73
Email: ***********.**@*****.***
Objective:
To partner with a company offering advancement opportunities and utilize my training,
talents, strong work ethic and expertise in the fields of business management and
employee training. Willing to relocate.
Education:
Bluffton High School
Bluffton, Ohio
Sports: Varsity Soccer, Senior Captain
1995 – 1999
Bluffton Family Recreation program volunteer
Urbana University
Urbana, Ohio
Major: Education
1999 - 2000
Sports: Collegiate Soccer
Sinclair Community College
Dayton, Ohio
Major: Environmental Engineering
2008 – 2010
Work Experience:
Family Video
Troy, Ohio
Manager
2010 - Present
Requirements: Strong management and interpersonal skills.
Human Resources: Interview/hire / dismissal of all staff. Training of all staff, assistant
managers and managers in training. Conduct employee reviews.
Financial: Oversee all aspects of daily business including financial records, inventory
control, and payroll/ bill payments.
Personally entrusted by my company to rejuvenate ailing stores by creating success and
improving sales, customer service and employee training.
Also relied upon to open stores in new venues / states and was involved in all aspects of
introducing a new business to the community.
Directed and supervised various community events on site to increase business visibility
and create public good will.
Bob Evans Restaurants
Dayton, Ohio
Assistant Manager
2008 - 2009
Human Resource Management: Interview, hire/dismissal, train and schedule staff.
Perform employee reviews and recognitions. Develop and maintain
training materials, kitchen liaison. Recommend improvements in all areas of operation.
Service: Oversee employees, seating systems, busser procedures and design all work
regarding front. Maintain customer data. Implement recommendations
to improve customer satisfaction. Provide inventory management for front and bar areas.
Financial: File keeping of all financial records, including closing daily books, recording
tips, time card management, payroll reports and cost of sales.
Requirements: Strong management and interpersonal skills, ability to strive for company
goals, outstanding leadership qualities, professional appearance
and ability to maintain
high standards.
Carmel’s Southwest Grill
Dayton, Ohio
Assistant Manager
2006 - 2008
Management: Responsibilities as above.
Bar Management: Training and counseling staff. Order daily inventory, schedule and
implement procedures fro exemplary customer service.
Requirements: Strong leadership and interpersonal skills, ability to strive for company
goals and excellent customer service skills.
Madison’s Bistro
Dayton, Ohio
Banquet and Catering Liaison / Bartender
2005 - 2006
Coordination and accountable for banquet / catering functions and cooking /wait staff.
Requirements: Excellent customer service skills, multi-tasking skills, dependability and
professional appearance and demeanor.
Hillside Apartments
Dayton, Ohio
Manager
2005 – 2006
Maintain all legal documents, leases and files pertaining to property, oversee maintenance
and general upkeep. Schedule and perform
tours with prospective clients.
Requirements: Marketing/ sales expertise, proficient communication skills, ability to
multi-task.
I also worked full time at Madison’s Bistro during this time.
Tom Katz Fine Dining Restaurant
Springboro, Ohio
Shift Supervisor/ Bartender
2003 – 2005
Oversee/implement training procedures, manage front of house staff. Close nightly
books.
Requirements: Outstanding leadership abilities, dependability, strong communication
skills, quality customer service provision.
Conner Group
Cincinnati, Ohio
Leasing Agent/ Agent Trainer
2001 - 2003
Maintained all aspects of apartment rental. Trained new agents.
Requirements: Independent work ethic, dependability and diplomacy.
Archbishop Fenwick High School
Middletown, Ohio
Head Junior Varsity Women’s Soccer Coach
2002 - 2004
Assistant Varsity Women’s Soccer Coach
Requirements: Skillful leadership abilities, commitment, positive motivational skills,
dedication and patience.
I also worked full time at Conner Group during this time.
Red Lobster
Albuquerque, New Mexico
Server
1999 – 2001
Requirements: Professional attitude and appearance, dependability, strong work ethic,
quality customer service provision.
La Cueva High School
Albuquerque, New Mexico
Head Freshman Women’s Soccer Coach
1999 – 2001
Requirements: Strong leadership and organizational skills, positive motivational
expertise, commitment, exceptional
communication abilities and patience.
I also worked full time at Red Lobster during this time.
Contact this candidate