Customer Service Manager

Location:

Posted:

November 05, 2013

Kayla P.

Colden

ON L*L 1L0

***********@*****.***

Key Skills Customer Service Courteous Quick Learner

Strong Team Member People Skills Multi-task

Telephone and Reception Optimistic Result Oriented

Dependable Organized Problem Solving

Subway (Alliston, ON) Person in Charge, 06/12 – 10/13

Workplace Proactive in a team based environment that delivered quality standardized

Experience methods to actualize product preparation and deliver timely, person focused

service as part of one of the most successful business models ever developed for

a modern, multi-million dollar franchise. Responsible for opening store in morning,

and for the store and staff when manager not on shift. Experience dealing with

complaints, and completing catering orders. Took initiative to find extra tasks

when scheduled duties were completed.

Ministry of Labour (Newmarket, ON) Programming Assistant, 7/11 - 9/11

Handled phone calls with clientele regarding Constructional Health and Safety, as

well as answering inquiries and concerns. Covered reception duties as required.

Distributing mail to staff, as well as sending out information as companies

requested. Responsible for handling the Notice of Projects, trenching and window

cleaning numbers with the Constructional Health and Safety branch in York

Region. Also responsible for creating files for workplaces, and then filing them

alphanumerically, as well as locating closed work places, and preparing the files

to be sent to archive.

Ministry of Community & Social Services (Toronto, ON) Clerical, 05/11-

06/11

Worked as a part of the Special Diets program, responsible for alphanumeric

clerical work. Retrieved and stored applications in filing cabinets, as well as

sorted mail to be sent to clients, data entry, validating information.

Certifications Certified in first aid/CPR and qualified Life Guard.

Time’s Person of the Year (2006)

Education &

St. Thomas Aquinas CSS (2009) – Ontario High School Diploma

Credentials

St. Lawrence College (2012-Present) Legal Office Administration

References are available upon request.