Project Manager Customer Service
Resume:
Rosey Fitchpatrick
Columbia, Tennessee
Email: ************@*****.***
Cell Phone: 615-***-****
STRENGTHS
Extensive knowledge in Promotion, Public relations, Event planning, Project Management and Team Building.
Telecom Networking Systems and Corporate Level Customer Service and Telecommunications. Strong
computer/technical, Administrative and Organizational Skills. Proficient in Project and Travel Management. Excellent
leadership and team management skills. Budget planning, setting up and managing such budgets, On-Site
Commercial Construction Organizer-assisting General Contractor and Project Manager working with Sub-Contractors and
Clients.
EDUCATION
● Nashville Technical College - Nashville, TN/Small Business Management
● Belmont College - Nashville, TN/Small Business Management / Business Law
TECHNICAL SKILLS
PDM (Product Data Management) / Word / Excel/ Outlook / People Soft / Power Point / Music Info Systems
Radio & Records Charting System / MAC experience
PROFESSIONAL EXPERIENCE
Executive Public Relations/Account Management Assistant-SmartMark Communications June 2013 to Present
• Account Management for Major Utility Companies dealing with all aspects of SmartGrid and Customer
Communication Materials (Toolkits, Newsletters, e-blast, Websites, Direct Mail, Brochures, etc.)
• Event Planning Symposiums and Conferences in the United States and Internationally (Venue Negotiations, A/V
implementation, Catering, Transportation, Panel Set-up, Keynote Speakers, Panel Speakers, etc.)
• Video Production and Directing T. V. Commercials and Web Videos
• Video Editing and Script Writing
• Project Manage all aspects of Client’s needs and Interact with Executives daily
• Travel Planning and Schedules
• Business Development
• Request for Proposal Implementation
• Contact: Alexa Smith/251-***-****
Premier Account Service Manager/Project Manager-West Corporation/A. T & T July 2012 - March 2013
● Manage, Maintain, Resolve and Escalate Maintenance Issues for A.T & T Premier, High End Business Clients to Ensure
Prompt, Accurate Resolution Working with A.T & T Maintenance Departments and Technical Support.
● Project Manage New Orders to Meet Customer’s Due Dates Needs and on Time Performance
● Maintain Project Manage Software “On Contact” continuously with Daily Updates and Details
● Mentor New Hires to the Team and Provide Back-up to Team Members
● Engage Customer and Provide Update on Maintenance Issues Providing and Implementing Escalations when Necessary
to Secure the Customer’s Complete Satisfaction with Minimal Interruption to their Daily Business As Usual Routine.
● Extensive Customer Service at Executive Levels
● Contact: Sandy Smith/405-***-****
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General Contractor/Project Manager Assistant-Concrete Enterprises Inc.
November 2011 - January 2013
● On Site Assistant/Organizer to General Contractor and Project Manager Constructing New Facility for Diagnostic
Laboratory of Oklahoma (DLO)
● Daily Report of Progress and Scheduling Details
● Work with Outside Contractors and Vendors
● Met with Client and Sub-Contractors every other week reporting meeting minutes, Agenda and Construction Updates
● Contact: Dana Cowger/405-***-****
Project Manager-West Corporation
July 2001-August 2009
● Serve as project manager for multiple AT&T global voice networks.
● Responsible for ISDN and Voice order placement and tracking.
● Assist technical engineers and provisioning centers with design of voice circuits.
● Provide status on order progression with internal and external customer contacts.
● Verify that circuit design is accurately implemented into the business, operational, and billing environments.
● Prepare and deliver performance reports based on customer expectations.
● Document completed tasks/circuit orders to the client and maintain customer files in an organized manner.
● Act as liaison between customer, sales teams, and provisioning center workforce to ensure optimization of service goals
with respect to resources, time schedules, and expenses.
● Act as a mentor to new voice service managers with leadership and coaching.
● Contact: Sandy Smith/405-***-****
Director of Promotion and Marketing-KXXY Radio
July 1997-July 2001
● Solicit visibility of station through strategic marketing plans and promotions.
● Project Managed all areas of “Country Fest” from ticket sales to Vendors, Staging and Payment of artists, provided banks
and reconciliation of all monies.
● Coordinate and implement various advertising and community projects as well as concerts and weekly live events.
● Coordinated “Working Women’s Expo” at the Cowboy Hall of Fame and Western Heritage Museum by organization of
catering, volunteer involvement, awards, and setup of vendor booths, show scripts, music and stage.
● Prepared and planned annual fiscal budgets
● Facilitated weekly marketing and promotion meetings.
● Contact: Bill Reed/405-***-****
Director of Regional Promotions-MCA/DECCA Records
Associate Director of Promotion
Promotions Manager-Coordinator
September 1988-July of 1997
● Managed National Radio Promotions and implemented Marketing Strategy
● Director of SE Promotion for DECCA Records securing Airplay for artists
● Scheduled backstage meetings with radio personnel and artists before and/or after artist performance.
● Organized backstage passes and show tickets for multiple events.
● Implemented all aspects of artist showcase including but not limited to travel arrangements, catering and hotel.
● Maintained all public relation marketing for label for over 65 stations and 11 states.
● Contact: Lori Evans/615-***-****
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CONSULTING EXPERIENCE-PROJECT MANAGEMENT
● KXY-Country Fest-Project Manager of Monies involved with Vendors, Gate Admissions, and Artist Payment. Main Contact
Person from Start to Finish of Event from Securing Permits, Booking Talent, Staging, Volunteers, and Clean-Up.
AFFILIATIONS/RECOGNITION
● Leadership at West Award – Management Development Training
● MARCH OF DIMES- Board of Directors – 1999 through 2001
● Promotions Manager of the Year –Gavin/MCA Records 1993
REFERENCES AVAILABLE ON REQUEST
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