Customer Service Management

Chap James

Scheduler at Phillips Oppenheim

****.*****.***@*****.***

Summary

Highly motivated, detail oriented, problem solver in the nonprofit office management sector.

Specialties

Office service management, billing, payroll, human resources

Experience

Scheduler at Phillips Oppenheim

August 2013 - Present (4 months)

• Logistics Coordination: Responsible for liaising between Phillips Oppenheim and high profile clients in a

confidential and professional manner

• Event Coordination: plan and schedule meetings with clients and candidates in office, and across the

country

• Calendar Management: Coordinate fifteen office calendars for the scheduling of meetings, calls, events, and

travel

• Travel Coordination: arrange travel for principals, clients, search committees, and candidates for multiple

searches

• Client Database data entry: Maintain client contact information in the office’s database

Office Coordinator at WITNESS

August 2011 - August 2013 (2 years 1 month)

• Provided office management: phones, faxes correspondence, copying, purchasing, billing

• Oversaw Internship program: recruitment, onboarding, human resources, offboarding

• Assisted Human Resource Manager: human resource information system database management

(BambooHR), time-off management, policy development and implementation

• Office event coordination: catering, staffing, setup, and management including board meetings, donor

receptions, staff parties, and intern appreciation parties

• Reception desk management: oversaw the reception desk area

• Knowledge management: oversaw the management of digital and physical documents for the organization.

• Salesforce: Trained staff to use Salesforce, maintained records for staff, interns, and vendors

• Assisted Information Technology department with troubleshooting and computer and copier issues.

1 recommendation available upon request

Temporary Office Worker at Professionals for Nonprofits

September 2010 - August 2011 (1 year)

• Oversaw mass mailings for the Child Mind Institute

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• Provided office management for The Guttman Foundation: phones, faxes, correspondence, copying,

purchasing, liaison to technical consultant and vendors, and database management in GIFTS for Windows.

• Provided reception and office coordination for WITNESS: phones, faxes, correspondence, copying,

purchasing, billing, and internship program management

1 recommendation available upon request

Enumerator at US Census Bureau

April 2010 - June 2010 (3 months)

• Enumerated data from households that had not completed their US Census questionnaires

• Recorded the data in specialized forms and reported it accurately to my supervisor

Office Administrator at Hello World Language Center

March 2008 - July 2009 (1 year 5 months)

• Trained, directed, and managed administrative staff of English as a Second Language school

• Oversaw international student compliance policies

• Processed international student registration (I-20, F1 Visa requests), transfers and terminations

• Oversaw and maintain database of students

• Oversaw and process student payments, billing, purchases and prepare payroll

• Drafted correspondence to students and compliance agencies (NY Dept. of Education, US Dept. of

Homeland Security, etc.)

• Maintained Quickbooks records

• Acted as liaison to staff for executive director

1 recommendation available upon request

Executive Assistant at Kurland, Bonica & Associates, PC

March 2008 - December 2008 (10 months)

• Arranged appointments, composed confidential correspondence, registered for events, answered phones,

faxes, and provide general assistance to the operation of the firm

• Maintained Quickbooks records, made purchases, paid bills and processed payroll

1 recommendation available upon request

Arrivals and Processing Specialist, Episcopal Migration Ministries at Domestic and Foreign Missionary

Society

March 2007 - March 2008 (1 year 1 month)

• Processed refugee visa requests, conducted follow-up requests for Episcopal Migration Ministries

• Helped develop and maintained database of refugee clientele

• Processed all travel notifications for refugees

• Assisted Placement and Processing Manager and Reports Specialist

• Attended refugee allocation meetings and placed refugees in sponsoring affiliate locations

Administrative Assistant at Amalgamated Bank

October 2006 - March 2007 (6 months)

• Provided customer service to commercial banking including but not limited to account opening, closing and

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monitoring, transfers, wires, and adjustments

• Maintained schedule for several vice-presidents

• Worked on several programs for department regarding clientele listings

• Performed security reports on clients and businesses

Temp at Winston Staffing

September 2005 - September 2006 (1 year 1 month)

• Processed donations for disaster relief into database, generated letters, oversaw other temps, reviewed

quality of batches for Episcopal Relief & Development

• Researched compliance of account information with Patriot Act regulations and reviewed quality of other

temps’ work at Amalgamated Bank

Male Staff Coordinator at Kanuga Conferences, Inc.

2002 - 2004 (2 years)

• Oversaw all male staff

• Planned and led staff development, international staff orientation, evening programing

• Assisted with book store management including sales, restocking, ordering stock, receiving stock, and stock

database management.

• Assisted with convenient store management, including sales, restocking, and stock tracking.

• Picked up and delivered mail and VIP guests

• Set up and broke down meeting spaces.

• Served food and bar-tended at guest socials, VIP socials

• Oversaw chapel worship programming

Education

General Theological Seminary

MDiv in process, Theology, 2004 - 2005

Activities and Societies: Guild of Precenters, Guild of Bell Ringers, Acolyte, Refectorian

Presbyterian College

BA, Sacred Music, 2000 - 2004

Activities and Societies: Alpha Psi Omega, PC Choir, Scot's Blue Line, Spectrum, PC Chamber Choir, Bluez

Men, Delta Omicron, Carol International House

Salem High School

1996 - 2000

Activities and Societies: Theatre Salem, Chorus, Book Club, Foreign Language Club, Gifted Program, Beta

Club

Skills & Expertise

Calligraphy

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HRIS

Microsoft Office

Google Apps

Horizon

Raiser's Edge

Database Administration

Data Entry

Social Media

Genealogy

Activism

Copy Editing

Process Scheduler

QuickBooks

Payroll

Community Outreach

Invoicing

Volunteer Management

Editing

Nonprofits

Event Planning

OS X

Fundraising

Salesforce.com

Public Speaking

Program Development

PowerPoint

Microsoft Word

Customer Service

Program Management

Human Resources

Blogging

Leadership

Social Networking

Time Management

Event Management

Teaching

Community Organizing

Non-profit Administration

Grant Writing

Newsletters

Research

MicroEdge GIFTS

C-Smart

Scheduling

Workshop Facilitation

Billing

BambooHR

Spiceworks

WordPress

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Languages

English (Native or bilingual proficiency)

Greek, Ancient (Limited working proficiency)

Hebrew, Ancient (Limited working proficiency)

German (Elementary proficiency)

English, Old (Elementary proficiency)

Organizations

Integrity USA

Provincial Coordinator in Province 2 (Oct 2009 - Present)

September 2007 to Present

Stonewall Democratic Club of NYC

Secretary (Mar 2012 to Present), Executive Board Member (Mar 2012 to Present), Member At Large (Jul 2011

- Mar 2012)

May 2007 to Present

Out Astoria

Member At Large (Jan 2012 to Present), Secretary (Jan 2011 - Jan 2012), Communications Director (Jun

2009-Jan 2011)

May 2006 to Present

Astoria Symphonic Choir

Tenor

September 2010 to Present

Powhatan and Pocahontas Regular Democratic Club

October 2009 to Present

Queens County Young Democrat Club

March 2011 to Present

Queens Lesbian and Gay Pride Committee

Festival Chair (Jan 2012 - Jan 2013) Member at Large (Sep 2008 - Dec 2011)

August 2008 to Present

Stonewall Choralle

Tenor

January 2007 to September 2008

St. Bart's Singers

Tenor

January 2006 to May 2009

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Interests

Music, Genealogy, History, Religion, Cooking, Languages, LGBT Issues

Honors and Awards

Alpha Psi Omega Honor Society

http://www.alphapsiomega.org/

National Theatre Honor Society

Delta Omicron Honor Society

http://www.delta-omicron.org/

International Music Fraternity

Queens Borough President's LGBT Award

Queens Borough President's Office

2012

For outstanding work in Integrity USA, Queens Pride, and marriage equality.

Fraiser Bible Award

Presbyterian College

2001

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Chap James

Scheduler at Phillips Oppenheim

****.*****.***@*****.***

4 people have recommended Chap

"I have worked at WITNESS for six years and Chap revolutionized the way in which our office was

managed, our recruitment of interns and volunteers process and their on-boarding. He's a great communicator

with a keen eye to detail and an exceptionally warm, thoughtful demeanor. Chap also is an incredible

organizer of events, ensuring a fun, diverse gathering where everyone receives a warm welcome and engaged.

The legacy of his professionalism and the systems he designed and managed will further WITNESS' mission

for the years ahead."

Chris Michael, Head of Training and Partnerships, WITNESS, managed Chap indirectly at WITNESS

"Chap and I worked together at Integrity USA. He put a tremendous amount of time, creativity, and heart into

his challenging volunteer work. I always felt that he cared deeply about making the world a better place, and

that he was willing to take risks in order to do that. He's a wonderful human being, and I would enjoy

working with him again."

Max Niedzwiecki, Executive Director, Integrity USA, managed Chap indirectly at Integrity USA

"Chap was a wonderful colleague to work with. He was always cheerful and made the work environment so

pleasant for everyone around him. I looked to him often for advice and support. His work performance was

great. He always met deadlines and kept everything organized so he would meet project goals and deadlines."

Katsumi Kishida, Program Director, Hello World Language Center, Inc., worked directly with Chap at

Hello World Language Center

"Chap James Day is one of the most capable and organized people I have ever met. He is a whirlwind of

organized energy and can bring order and operating systems to any situation. I have worked with him in a

number of capacities and know him to be one of the hardest working people anyone will ever meet. He is an

incredible asset to any office in which he works, has an extremely kind and friendly disposition and the

willingness to go that extra mile to get the job done, and done right. I recommend Chap highly!"

Dirk McCall, Executive Director, Greenwich Village and Chelsea Chamber of Commerce, worked with

Chap at Kurland, Bonica & Associates, PC

Contact Chap on LinkedIn

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