Customer Service Nursing Home
Resume:
VALENTINE A. ORAEKWE
**** ************** ****, *** ***
San Antonio TX 78240
Email: *********@*****.***
OBJECTIVE:
To obtain an Administrator position in a healthcare facility and improve
the quality of care for the residents. Apply my broad experience to
effectively manage a nursing home.
EDUCATION:
St. Philip's College (San Antonio, TX) NHA Training
2009
Our Lady of the Lake University (San Antonio, TX) MBA Healthcare
Management 2007
PROFESSIONAL LICENSE:
Licensed Nursing Facility Administrator
2009
EXPERIENCE:
Cedar Creek Nursing & Rehabilitation Center (Bandera, TX)
2011-2013
Administrator
Managed 62 beds
Responsible for administration and marketing
Maintained 89% census
Managed 55 employees
Conducted weekly marketing operations for the facility by visiting
hospitals,
clinics and rehabilitation centers to meet the census' needs
Increased the revenue base of the facility
Initiated and remodeled the facility
Represent the facility in community events
Good survey history
Addressed the residents' issues and concerns in a timely manner which
resulted in
a high commendation by the local ombudsman
Built an excellent team of supervisors who worked together
Franklin Nursing Home (Franklin, TX)
2010
Administrator
Managed 90 beds
Maintained 92% census
Managed 78 employees
Good survey
Assisted in marketing by visiting hospitals, organizing open house events
Built a solid team of supervisors that worked together
Ensured resident grievances were handled in a timely manner
Conducted walk-through inspections to verify housekeeping properly cleaned
facility which resulted in a high score from facility inspector
Maintained a solid revenue base
Princeton Place Medical and Rehabilitation Center (San Antonio, TX)
2008 - 2009
Administrator in Training (Internship)
Assisted Administrator in the following:
Management of 80 beds
Management of 65 employees
Implementation of objectives, policies and procedures
Evaluation of personnel and work quality
Maintenance and securing of all patient records
Ensuring that federal and state government Nursing Home regulations were
enforced and facility was in compliance
Overseeing personnel matters, billing, collecting, planning and patient
flow
FedEx Kinko's (San Antonio, TX) 2000 -
2010
Shipping Specialist
Maintained quality of equipment in the distribution area
Used shipping software to enter company data and ship payroll as requested
Maintained inventory of shipping materials and supplies
Collected and processed all company mail by following daily deadlines
Shipped all company packages
Located tracking numbers for FedEx packages as needed
Community Activities:
Member - Knights of Columbus, Council #10240 (San Antonio, TX)
- Involved in fundraising for handicapped in Texas
Participant - annual blood drive, Texas children's hospitals
Related Skills:
Strong organizational skills
Excellent time management skills
Customer Service
Ability to manage multiple tasks simultaneously
Ability to prioritize multiple responsibilities
References: Available upon request
Contact this candidate