Customer Service Engineer

Education:

Bachelor of Arts Degree in Geography

University of Vermont, Burlington, VT 05/2007

Work Experience:

Rural Carrier Associate

United States Postal Service, Stowe, MA 06/2013 - Present

. Organize and sort mail according to specific delivery routes

. Maintain strict customer confidentiality

. Provide customer service

. Deliver mail to residential households in a timely manner

. Certified to operate company truck by maintaining a clean driving

record

Trainmaster (Terminal Manager)

Pan AM Railways, Ayer, MA 07/2012 - 06/2013

. Supervised and managed operating employees (train, engine, track,

mechanical, and yard crews) at large area terminal for a Class II

Railroad

. Planned and assigned daily job duties/switching operations for work

crews consistent with safety and efficiency standards

. Held group and individual safety meetings

. Conducted field operational testing to ensure crew compliance with

railroad and federal regulations

. Monitored and controlled costs to meet financial goals

. Investigated on-the-job accidents and injuries for documentation

. Ensured compliance with company and Federal Railroad Administration's

Safety requirements

. Identified problems and developed plans to achieve improved operations

. Maintained knowledge of company's safety/operating rules (NORAC),

union agreements, and Government regulations

Train Dispatcher

RailAmerica, The American Rail Dispatching Center, St. Albans, VT 11/2010

- 07/2012

. Safely and efficiently scheduled the movement of rail traffic in

accordance with operating rules and practices

. Managed emergency situations and unexpected events to maintain

efficient operations

. Maintained detailed and accurate records of train movement and track

maintenance schedules

. General Code of Operating Roles (GCOR) Certified

Utility Worker

RailAmerica, Ventura County Railroad, Oxnard, CA 06/2010 - 11/2010

. Worked as a qualified freight conductor and student engineer (GCOR)

for short-line railroad

. Performed signal maintenance and maintenance of way duties

Crew Dispatcher

RailAmerica, The American Rail Dispatching Center, St. Albans, VT

01/2009 - 06/2010

. Worked with trainmasters and train dispatchers to accurately manage

railroad operations

. Scheduled crew start-times and managed off-duty times in compliance

with FRA regulations

Freight Conductor

RailAmerica, New England Central Railroad, St. Albans, VT 07/2008 -

01/2009

Vermont Railway, Burlington, VT 09/2007 - 07/2008

. Collaborated with trainmasters and train dispatchers to accurately and

effectively fulfill customer orders

. Inspected rail cars and equipment for safety compliance prior to

departure

. Organized the safe and efficient make-up, movement, and break-down of

freight trains

. Initiated job briefings to communicate changes in work detail with

crew members

Skills:

. Proficient in the use of word processing, database management,

spreadsheet and presentation software (Microsoft Office Programs) on

both PC and Mac

. Experience in working outside in varying weather conditions

. Ability to work varying shifts

. Experience working with heavy machinery and equipment

. Very organized, good people/communicating skills, quick learner,

enthusiastic, strong willed, motivated

Contact this candidate