Customer Service Manager

Location:

Posted:

November 04, 2013

Ericka N. Morgan

! **** Lenten Rose, San Antonio, TX 78259 210-***-**** **********@*****.***

PROFILE

Customer/Guest Services oriented individual with a passion towards networking, teamwork,

communication, and establishing trust in order to facilitate a positive and lasting customer

experience.

EXPERIENCE

E Morgan Photography - Photographer San Antonio, TX

November 2009 - February 2013

Generated leads and new clients through social networking and customer referrals

Performed outdoor photography for families, engagements, senior pictures, bridals, and

children

Designed, developed, and maintained E Morgan Photography website

Collaborated with customers to design specific photography packages to suit their needs

Created a fun and relaxing environment for clients

Clark Plumbing - Office Manager San Antonio, TX

January 2011 – August 2011

Answered company telephones, processed all customer requests, and relayed

messages to owner

Performed weekly bank deposits

Supplied customers with available services and hours of operation

Secured payments, processed all payment types, and verified & adjusted billing

Facilitated transition from acceptance of traditional payment methods to PayPal

Organized and updated customer database while maintaining confidentiality of customer

records

Contacted customers with outstanding balances greater than 180 days and secured

payment

EDUCATION Stockton, CA

August 1999 - May 2001

Christian Life College - Music

SKILLS & COMPETENCIES

• Proficient in Outlook, Word, and QuickBooks

• Customer Service, Communication, and Problem Solving