Manager Customer Service
Resume:
Shana Tatum
Destin, Florida
*********@*****.***
Highly motivated, dependable individual with 15 years extensive knowledge
of Resort/Hotel Management, customer service, administrative functions,
marketing and basic accounting tasks; team leader/builder and team player
who is motivated by overcoming new and intricate challenges; excellent
problem solving, prioritizing, analytical with great organizational skills.
Work Experience - CURRENTLY EMPLOYED AS RENTAL MGR WITH SEACOAST REALTY -
Job ends Sept 1
Owner Relations Manager/Revenue-Reservation/Assistant Property Mgr
Visionary
November 2010 to December 2012
*Works daily with 400 plus property owners of 4 major high rise
condominiums
*Recruit new business to the Rental Program while continuing to nurture and
strengthen the working relationship with existing owners in the Rental
Program.
*Helped support and coach departmental staff so that they could assist
owners.
*Focuses on room revenue, meeting rooms, groups, catering, spa, golf,
parking, mini bar, etc. *Worked with leasing agents, maintenance workers
and housekeepers
*Ensure that all departments correspond appropriately and work out any
grievances or concerns guest may have.
*Responsible for maximizing the room revenue on a daily, monthly and
annual basis.
Rental Manager/Reservationist
Crye*Leike
January 2009 to November 2010
*interacted with owners on a daily basis concerning the well being of
their units
*Provided and prepared owner monthly statements
*Inspected all rental properties, upgraded units per owners request
*Provided 24 hour on call service to all Crye*Leike Guests
*Requested housekeeping and maintenance issues
Rental Manager/Reservationist/Admin. Asst.
Fun Destin, Inc
January 2006 to November 2008
*Trained new employees on daily operations
*Made long and short term reservations
*Supervised the daily operations of front desk and its team members
*Maintained proper and efficient management requirements of 28
owner/rental units
*Analyzed Resort inventory requirements and assured all reservations are
accommodated to the highest efficiency level
*Interacted with guest & owners regarding rental inquiries, complaints &
suggestions
*Showed rental units to prospective tenants/owners
*Requested all maintenance and housekeeping issues among 28 rental units
*Provided 24 hr assistance for customer issues and on call for lock outs
Revenue Manager/Reservations/Admin. Asst.
Fairfield Resorts
Destin, Fl 1998-2006
*Coordinated & confirmed reservations for 75-100 guests with 11 different
hotels daily
*Distributed, calculated & balanced inventory for promotional gifts
*Performed secretarial & administrative duties for Director of Marketing
& corporate Offices
*Supervised appointment scheduling for potential owners
*Answered & responsible for 7-10 incoming phone lines
Education
Business Management - NWF
Bay Area Vo-Tech - Hotel Mgt 1989-1991
Niceville High School - Diploma 1991
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