Administrative Assistant Customer Service

Alexis L. Newman

**** ******** **** ? Mahwah, New Jersey 07430 ? 201-***-****

****************@*****.***

Talented and accomplished professional with demonstrated success in a

creative and fast paced environment. Expertise in marketing and

communication aligning information with business goals.

Experience with developing enterprise-wide communications and process

improvement plans while managing client expectations to ensure streamlined

operations, maximized productivity, and increased efficiency.

Proficient communicator who manages relationships between customers,

strategic leadership, and vendors in a professional and light-hearted

manner.

Core Competencies

?Project Management ?Focus Groups and

Market Research

?Service and Product Management ?Web and Print

Content Development

?Problem Resolution ?Corporate

Communications

?Quality Management ?Continuous

Process Improvement

Experience

KPMG, Montvale, New Jersey 2003 -Present Senior Associate 2011-present

Key Accomplishments

V Facilitated internal focus groups regarding firm communication and

developed and implemented communication improvement plan

V Consulted by the business to create and distribute application and

product surveys

V Created business specific web newsletters communicating upcoming

trainings and events

V Learned and became proficient in Global Compliance Confirmation System

survey tool

. Manage various projects for the Chairman and CEO

. Proofread and edit communications for the Chairman's office

. Manager events spreadsheet for Chairman

. Manage distribution of messages sent from KPMG leadership to firm

professionals

. Manage web content for newsletters

. Create surveys and generate reports for various groups

. Facilitate Partner call screenings

Associate 2005-2011

Key Accomplishments

V Created and distributed Internal Communications newsletter

V Streamlined Internal Communications engagement process

V Learned and became proficient in MMI surveying tool

. Managed distribution of and proofread messages sent from KPMG leadership

to firm professionals

. Managed the backend of the messaging application by working closely with

the technology group

. Collaborated with web designer in developing improvements to the

application

. Posted messages from KPMG leadership to the firm's internal website, KPMG

Today

. Formatted and distributed the daily International newsletter

Administrative Assistant 2003-2005

Key Accomplishments

V Learned and became proficient in internal application, Postmaster

V Improved customer service by managing relationships with clients and

their expectations

V Analyzed client feedback and developed a process improvement plan for

the organization

. Distributed messages sent from KPMG leadership to firm professionals

. Proofread content submitted for distribution to key personnel

. Collaborated with web designer in developing improvements to the

application

. Developed and maintained client relationships and support them on various

tasks

. Created and maintained monthly distribution logs and numerous

distribution lists

. Prepare time and expense reporting, coordinate travel, and arrange

meetings

J. Crew, New York, New York 2003-2003 Administrative Assistant

Key Accomplishments

V Created and implemented filing system for all purchase orders

V Streamlined process with finance department to ensure timely processing

of purchase orders

. Handled all time and expenses for two managers and their teams

. Organized and maintained daily schedules, calendars, and travel expenses

for two managers

. Coded and processed all invoices

Merck Medco, Franklin Lakes, New Jersey 2000-2002 Marketing Assistant

Key Accomplishments

V Trained in product design

V Implemented an action plan to address and resolve any outstanding legal

and compliance issues

V Designed and implemented presentation boards and binders for all new

disease specific materials

. Heavy interaction with outside vendors involving maintenance and follow

up on product orders

. Distributed sample mailings and pamphlets to all members and physicians

. Created, processed, and tracked all purchase orders and invoices

Gucci America, Secaucus, New Jersey 1999-2000. Administrative assistant

Key Accomplishments

V Streamlined process with finance department to ensure timely processing

of purchase orders

V Developed a weekly audit process for the current stock

V Created and implemented new filing system for all purchase orders and

invoices

. Ordered all office and retail store supplies

. Met with vendors to discuss accessibility and pricing

. Prepared for and scheduled team meetings and management meetings

. Organized daily calendars, travel arrangements, and schedules for two

managers

Technical Proficiencies

. Software-MS Office (Word, Excel, PowerPoint, Outlook, Access);

Dreamweaver; SAP; MMI and GCCS Survey Tool

. Operating Systems-MS Windows (7, Vista, XP, 2003, 2000)

Education

. University of Phoenix - BS in Business - Concentration in Marketing,

2012

. University of Nebraska - Lincoln, NE - 1994 - 1996

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