Engineer Manager

**/*/****

ART GIMPELSON

***** ** ***** ******

Homestead, Florida 33032

Cell: 305-***-****

Home: 305-***-****

acaow8@r.postjobfree.com

Re: I.T. Helpdesk Supervisor

Dear Corporate Recruiter:

I am pleased to offer my experience and knowledge as the solution to your

needs for a Helpdesk Supervisor. To introduce myself, I am a self-

motivated, proactive, hands-on and results-oriented senior professional. I

am an innovative and self-directed individual with strong communication,

organizational, and interpersonal skills. I have vast experience with the

public and private sectors inclusive of law enforcement.

As indicated in my attached resume I have many years of supervisory

experience as well as hands on in widely varied environments. The job

description is a parallel to my previous positions. I am considered a

desktop, server and end user support expert. I really enjoy working in a

team environment. I lead by example and leverage collaborative talents to

ensure our services provide the end users with full I.T. service. I take

ownership of tasks and follow through to the customer's satisfaction.

Kind regards,

[pic]

Art Gimpelson

ART GIMPELSON

15101 SW 236th Street

Homestead, Florida 33032

Cell: 305-***-****

Phone: 305-***-****

E-mail: acaow8@r.postjobfree.com

Citizenship: US

EXECUTIVE SUMMARY

As senior technical engineer I am a self-motivated, proactive, hands-on and

results-oriented professional with the ability of self-direction with

proven strong communication, organizational, and interpersonal skills. My

experience and knowledge has developed into proven specialist with the

understanding of the advantage of technology for a productive environment.

Practicing due diligence in maintaining technology in the environment.

EMPLOYMENT EXPERIENCE

City of South Miami 10/10-10/13

Miami, FL

SENIOR SYSTEMS MANAGER

Systems manager provides network, system hardware and software support to

employees of this city in Miami-Dade County. This includes law

enforcement, finance, public works, and parks and recreation departments.

The position was responsible for maintaining desktops, laptops, servers,

firewalls, routers, IP Phone system and network infrastructure for an

average of 140 people in all aspects of the city's business needs. The

criticality of the public safety area required 24 hour 7 day a week support

to the police department secure environment in compliance with FBI, CJIS

and FDLE regulations. Additionally support included software for Microsoft

Office, SQL, Exchange, Outlook, and Internet support. Hardware included

the IBM AS-400 server for Finance, Planning and Code Enforcements.

Ancillary responsibilities included photography and video support for

meetings for web, on demand and live broadcast services and forensic

services to the police department.

Ontrac Consulting/ Mintzer Sarowitz Zeris Ledva & Meyers LLP 11/03-09/10

Cherry Hills, NJ

SENIOR INFORMATION TECHNOLOGY ENGINEER

This position supported all I.T. aspects of operations and functionality

for a major law firm in Florida and the North East US including direction

and coordination, design and monitoring system, network and infrastructure

administration. The team provided support for all users through hands-on

and remote utilities. Senior engineer provided project planning for

conversion from @Law to Prolaw case management software as well as provided

support for all firm's software. Ancillary responsibilities included

various litigation support including Internet research, forensic and e-

discovery. Designed, implemented and managed the remote hot-site, disaster

preparedness and recovery policies and procedures. Actively assessed,

examined and advised on security and government compliance issues including

HIPPA, infosec and data encryption. Hardware and application managed

included VoIP, video conferencing, Server 2000, 2003 and 2008, Exchange

2000 and 2003, SQL 2000 and 2005, XP Professional, Vista and Windows 7 in

an Active Directory LAN/WAN/Remote multi-state environment. The I.T.

engineer actively trained new employees and verified compliance by existing

employees.

Codina Group, Inc. 02/00-10/03

Coral Gables, FL

SENIOR ENGINEER, INFORMATION TECHNOLOGIES

The senior engineer ensured all areas of corporate IT systems and security

in the multi-service construction, development, real estate, consulting and

property management divisions. Mentoring the staff of ten controlled the

telecommunications and IT suite of software and hardware including 28

servers and 350 desktops at 14 remote locations in an NT, 2000/2003 Active

Directory environment. Maintaining system to dramatically reduce non-

business emails thereby increasing productivity by leveraging technology.

The team was successful in earned a rating of 98% in customer satisfaction

and 99.1% network up-time, in survey results by a comprehensive independent

audit. Ensured corporate standards for IT training, IT security, IT

procedures and disaster preparedness and recovery.

Life Extension Foundation 02/98-02/00

Ft. Lauderdale, FL

IT DIRECTOR

Directed, led and controlled Call Center and Web E-Commerce Technology with

domestic and international locations. The team of eight desktop, system

engineers and developers managed and coordinated software products and

development of customized software solutions and financial and demographic

reporting. The team managed network and telecommunication software and

hardware, Novell, Windows NT, Sun Solaris and HP, servers and desktops in

the call center and remote warehouses. Effectively collaborated with and

reported to CEO. Instructed, mentored and managed diverse team of

programmers, systems specialists, report production, and security.

Successfully reviewed, researched, project managed and replaced legacy

software and hardware with HP 3000 and MPe/IX Operating System software

solution ahead of schedule, in accordance with standards and under budget.

Efficiently established and implemented SOPs for company Information

Systems, Disaster Recovery and Security.

Amedex Insurance Group 08/95-02/98

Miami, FL

IS DIRECTOR / SECURITY DIRECTOR

The dual position was responsible leading a team of ten individuals for IS

and Corporate Security of software, hardware and physical plant security

including 15 servers, 3 network operating systems (Novell, Windows NT &

UNIX) and 230 desktops in US and Latin America. Managed, maintained and

monitored a diverse team of programmers, systems specialists and report

production. Designed, developed and implemented multi-segmented, multi-

protocol (SPX/IPX & TCP/IP) networks with Cisco & Ascend routers, 3Com

switches, hubs & patch panels for 10BaseT, 100BaseT & 100BaseFX.

Supervised, developed and managed Help Desk & Training Services for

domestic and International employees. Designed, coordinated and installed

IS infrastructure to meet escalated employee base growing from 68 to 210 in

3 years. Implemented SOPs for company Information Systems, disaster

preparedness, recovery and business continuity and security meeting state

of Florida requirements. Established, administered and implemented pre-

HIPPA and pre-Sarbanes-Oxley internal controls.

PROFESSIONAL DEVELOPMENT

Education - BSEE University of Wisconsin

Numerous military and college courses in technology and

management

Completed various courses and seminars for professional growth including:

. Presently taking online courses for Cisco recertification

. FBI IT Compliance Certification

. CJIS/FDLE Compliance Certification

. Networking Design and Implementation

. NT Server and Workstation and Security

. Detection and Forensics Courses, SANS Institute

. Information System Management, Life Office Management

Association

PROFESSIONAL ASSOCIATIONS

Member: South Florida Chief Information Officer Organization

Technical Proficiencies

HARDWARE: H.P. and Cisco Hubs & Switches, HP3000 (MPE / IX5.5), SUN 3000,

AS-400, HP, Compaq, Dell Servers, many varied Desktop Systems,

CAT5e/6, Cisco, Barracuda, Nortel, 3Com, Fiber Optic, Test

Equipment, Firewall Appliance, Digital Tape System, Voice /

Video Encoder, Nortel Option 11, Shortel, Mitel and Cisco IP

telephone system

SOFTWARE: PC Client / Server Based Databases, Microsoft Office Suite,

Exchange 5.5, 2000, 2003, 2007, MS NT, 2000, 2003, 2008 Server,

Windows OS, MS SQL 7/2000/2005, Cisco VPN, Autocad, @Law,

Prolaw, TABS, Project Management Packages, Flow Charting

Packages, Network "Sniffer", Protocol Analysis Packages, Web

Based Tools & Graphics Packages, Firewall 1, Email Filter,

Intrusion Detection and Forensics Investigation

PLATFORMS: HPIX, Sun Solaris, Windows NT, 9x, 2000, 2003, XP, Vista,

Windows 7 and 8, Server

2000, 2003, 2008, 2010, VMWare, Presentation Server, AS-400

Contact this candidate