Engineer Manager
Resume:
ART GIMPELSON
Homestead, Florida 33032
Cell: 305-***-****
Home: 305-***-****
********@*********.***
Re: I.T. Helpdesk Supervisor
Dear Corporate Recruiter:
I am pleased to offer my experience and knowledge as the solution to your
needs for a Helpdesk Supervisor. To introduce myself, I am a self-
motivated, proactive, hands-on and results-oriented senior professional. I
am an innovative and self-directed individual with strong communication,
organizational, and interpersonal skills. I have vast experience with the
public and private sectors inclusive of law enforcement.
As indicated in my attached resume I have many years of supervisory
experience as well as hands on in widely varied environments. The job
description is a parallel to my previous positions. I am considered a
desktop, server and end user support expert. I really enjoy working in a
team environment. I lead by example and leverage collaborative talents to
ensure our services provide the end users with full I.T. service. I take
ownership of tasks and follow through to the customer's satisfaction.
Kind regards,
[pic]
Art Gimpelson
ART GIMPELSON
15101 SW 236th Street
Homestead, Florida 33032
Cell: 305-***-****
Phone: 305-***-****
E-mail: ********@*********.***
Citizenship: US
EXECUTIVE SUMMARY
As senior technical engineer I am a self-motivated, proactive, hands-on and
results-oriented professional with the ability of self-direction with
proven strong communication, organizational, and interpersonal skills. My
experience and knowledge has developed into proven specialist with the
understanding of the advantage of technology for a productive environment.
Practicing due diligence in maintaining technology in the environment.
EMPLOYMENT EXPERIENCE
City of South Miami 10/10-10/13
Miami, FL
SENIOR SYSTEMS MANAGER
Systems manager provides network, system hardware and software support to
employees of this city in Miami-Dade County. This includes law
enforcement, finance, public works, and parks and recreation departments.
The position was responsible for maintaining desktops, laptops, servers,
firewalls, routers, IP Phone system and network infrastructure for an
average of 140 people in all aspects of the city's business needs. The
criticality of the public safety area required 24 hour 7 day a week support
to the police department secure environment in compliance with FBI, CJIS
and FDLE regulations. Additionally support included software for Microsoft
Office, SQL, Exchange, Outlook, and Internet support. Hardware included
the IBM AS-400 server for Finance, Planning and Code Enforcements.
Ancillary responsibilities included photography and video support for
meetings for web, on demand and live broadcast services and forensic
services to the police department.
Ontrac Consulting/ Mintzer Sarowitz Zeris Ledva & Meyers LLP 11/03-09/10
Cherry Hills, NJ
SENIOR INFORMATION TECHNOLOGY ENGINEER
This position supported all I.T. aspects of operations and functionality
for a major law firm in Florida and the North East US including direction
and coordination, design and monitoring system, network and infrastructure
administration. The team provided support for all users through hands-on
and remote utilities. Senior engineer provided project planning for
conversion from @Law to Prolaw case management software as well as provided
support for all firm's software. Ancillary responsibilities included
various litigation support including Internet research, forensic and e-
discovery. Designed, implemented and managed the remote hot-site, disaster
preparedness and recovery policies and procedures. Actively assessed,
examined and advised on security and government compliance issues including
HIPPA, infosec and data encryption. Hardware and application managed
included VoIP, video conferencing, Server 2000, 2003 and 2008, Exchange
2000 and 2003, SQL 2000 and 2005, XP Professional, Vista and Windows 7 in
an Active Directory LAN/WAN/Remote multi-state environment. The I.T.
engineer actively trained new employees and verified compliance by existing
employees.
Codina Group, Inc. 02/00-10/03
Coral Gables, FL
SENIOR ENGINEER, INFORMATION TECHNOLOGIES
The senior engineer ensured all areas of corporate IT systems and security
in the multi-service construction, development, real estate, consulting and
property management divisions. Mentoring the staff of ten controlled the
telecommunications and IT suite of software and hardware including 28
servers and 350 desktops at 14 remote locations in an NT, 2000/2003 Active
Directory environment. Maintaining system to dramatically reduce non-
business emails thereby increasing productivity by leveraging technology.
The team was successful in earned a rating of 98% in customer satisfaction
and 99.1% network up-time, in survey results by a comprehensive independent
audit. Ensured corporate standards for IT training, IT security, IT
procedures and disaster preparedness and recovery.
Life Extension Foundation 02/98-02/00
Ft. Lauderdale, FL
IT DIRECTOR
Directed, led and controlled Call Center and Web E-Commerce Technology with
domestic and international locations. The team of eight desktop, system
engineers and developers managed and coordinated software products and
development of customized software solutions and financial and demographic
reporting. The team managed network and telecommunication software and
hardware, Novell, Windows NT, Sun Solaris and HP, servers and desktops in
the call center and remote warehouses. Effectively collaborated with and
reported to CEO. Instructed, mentored and managed diverse team of
programmers, systems specialists, report production, and security.
Successfully reviewed, researched, project managed and replaced legacy
software and hardware with HP 3000 and MPe/IX Operating System software
solution ahead of schedule, in accordance with standards and under budget.
Efficiently established and implemented SOPs for company Information
Systems, Disaster Recovery and Security.
Amedex Insurance Group 08/95-02/98
Miami, FL
IS DIRECTOR / SECURITY DIRECTOR
The dual position was responsible leading a team of ten individuals for IS
and Corporate Security of software, hardware and physical plant security
including 15 servers, 3 network operating systems (Novell, Windows NT &
UNIX) and 230 desktops in US and Latin America. Managed, maintained and
monitored a diverse team of programmers, systems specialists and report
production. Designed, developed and implemented multi-segmented, multi-
protocol (SPX/IPX & TCP/IP) networks with Cisco & Ascend routers, 3Com
switches, hubs & patch panels for 10BaseT, 100BaseT & 100BaseFX.
Supervised, developed and managed Help Desk & Training Services for
domestic and International employees. Designed, coordinated and installed
IS infrastructure to meet escalated employee base growing from 68 to 210 in
3 years. Implemented SOPs for company Information Systems, disaster
preparedness, recovery and business continuity and security meeting state
of Florida requirements. Established, administered and implemented pre-
HIPPA and pre-Sarbanes-Oxley internal controls.
PROFESSIONAL DEVELOPMENT
Education - BSEE University of Wisconsin
Numerous military and college courses in technology and
management
Completed various courses and seminars for professional growth including:
. Presently taking online courses for Cisco recertification
. FBI IT Compliance Certification
. CJIS/FDLE Compliance Certification
. Networking Design and Implementation
. NT Server and Workstation and Security
. Detection and Forensics Courses, SANS Institute
. Information System Management, Life Office Management
Association
PROFESSIONAL ASSOCIATIONS
Member: South Florida Chief Information Officer Organization
Technical Proficiencies
HARDWARE: H.P. and Cisco Hubs & Switches, HP3000 (MPE / IX5.5), SUN 3000,
AS-400, HP, Compaq, Dell Servers, many varied Desktop Systems,
CAT5e/6, Cisco, Barracuda, Nortel, 3Com, Fiber Optic, Test
Equipment, Firewall Appliance, Digital Tape System, Voice /
Video Encoder, Nortel Option 11, Shortel, Mitel and Cisco IP
telephone system
SOFTWARE: PC Client / Server Based Databases, Microsoft Office Suite,
Exchange 5.5, 2000, 2003, 2007, MS NT, 2000, 2003, 2008 Server,
Windows OS, MS SQL 7/2000/2005, Cisco VPN, Autocad, @Law,
Prolaw, TABS, Project Management Packages, Flow Charting
Packages, Network "Sniffer", Protocol Analysis Packages, Web
Based Tools & Graphics Packages, Firewall 1, Email Filter,
Intrusion Detection and Forensics Investigation
PLATFORMS: HPIX, Sun Solaris, Windows NT, 9x, 2000, 2003, XP, Vista,
Windows 7 and 8, Server
2000, 2003, 2008, 2010, VMWare, Presentation Server, AS-400
Contact this candidate