Technical Support Process

J.YOUNUS KHAN

Mob: +91-988**-*****

Email: ********@*******.***

Objective

To pursue a challenging career, gain experience, acquire new skills and to

contribute towards overall constructive development of the organization.

ACADEMIC QUALIFICATION:

Bachelor of Arts (English Literature) in University of Madras, Chennai.

Secondary Education in St.Matthias Anglo Indian Hr. Sec. School, Chennai.

ADDITIONAL COURSES:

A Course in D.C.A. with LIBA-IC, Chennai.

EXPERIENCE OVERVIEW:

Overall 5 years 9 Months of experience as an RS (Resolution Specialist) in

Technical Support (Dell Process) & as a Senior Consultant in Verizon

(ITHD).

EXPERIENCE SUMMARY:

. Worked in Sutherland Global Services, Chennai in a client facility

Verizon Data Service, Olympia Techpark, Chennai as Senior Consultant

from 31st October 2011 - Till December 2012

. About 4years 5 months of experience in Dell process with Sutherland

Global Services as Resolution Specialist in Dell process for US

customers, from 05-05-2007 to till October 2011.

Work Summary:

Joined as Technical Support Executive resolves customer's issues with their

Desktop (hardware & networking) for 8 months & was promoted as Resolution

Expert doing outbound & fixing the issues of the customer for past 1 year &

then was promoted as Resolution Specialist handling a new batch, a team of

18 members trained them in the process, policy & technical, supporting the

team on their queries, monitor every technicians stats & give them feedback

in improving their skills & the scores. Keep track of each technician in

all their needs.

In Verizon was working as ITHD consultant handling calls & rectifying their

issues of networking or creating a ticket to the second level teams.

Personal Information

Father's Name : A.Jabbar khan (Late)

Nationality : Indian

Sex : Male

Date of Birth : 10.02.1978

Marital Status : Married

Languages Known : Tamil, English, Hindi, Urdu

Educational Qualification : B.A (English Literature)

D.C.A (Diploma in Computer

Application)

Present & Permanent Address` : No.1/60A, Janakiramnagar, 3rd

Street, sembiam, perambur,

Chennai - 600 011

Cell: 988**-*****

E-mail : ********@*******.***

Passport Details : P.P no: J4049290

Exp. DT: 28/02/2021

I declare hereby that the above furnished information's are true to best my

knowledge.

(J.Younus Khan)

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