Customer Service Administrative Assistant

Stacey Mayoya

*******@***.***

209-***-****

OBJECTIVE

To become part of an outstanding team; being able to use my abilities in a

challenging position as an administrative assistant.

PROFESSIONAL SKIILS and KNOWLEDGE

. Advanced skills in Microsoft word, Excel, Outlook, PowerPoint,

Meeting Wizard, and internet

. Exceptional customer service with a positive, energetic and

friendly attitude

. Excellent communication, both written and verbal

. Proven ability to balance and prioritize multiple projects with

attention to detail and excellence

. Outstanding organization and analytical skills

. Highest level of confidentiality, discretion, and respect

PROFESSIONAL EXPERIENCE

Administrative Assistant - University of the Pacific, Stockton, CA

August 2007-June 2013

-

. Reception duties included; answer phone, greets and provides

hospitality to internal and external visitors.

. Composed routine correspondence, reports, memos, and e-mail using

Microsoft Excel, Word and Outlook

. Made travel arrangements and itineraries for department personnel and

its visitors.

. Accounting; AP/AR, reconcile credit card statement, prepare budget

reports, identify available funds, and monitor expenditures.

. Purchased for the department, oversee equipment maintenance and

copy/printing services.

. Managed unit's calendar via web and outlook; meetings, events,

workshops, classes and symposiums.

. Coordinated meetings for the department using Outlook and Meeting

Wizard; took minutes and distributed to attendees.

. Organized the unit's events; catering, invitations, decorating,

marketing and budgeting.

. Maintained files for efficient operation; electronic and hard file.

. Sorted, delivered and managed unit's incoming and outgoing mail.

. Supervise Federal Work Study Students: recruit, orientate, train, and

created and managed schedules.

Homemaker December 2006 -

August 2007

(I also was involved in my son's school as co-chair of the Prize Committee

for Lincoln High School's Grad Night)

. Organized all aspects of the prize raffle; encouraged donations,

prepared and mailed correspondence to donors, purchased prizes and

supplies, record keeping, designed and set-up a prize booth, managed

prize booth operations.

Senior Mortgage Loan Processor

First Mortgage Corporation, Elk Grove, CA

February 2005 - November 2006

Guaranty Bank, Stockton, CA October 2003

- September 2004

Washington Mutual Bank, Stockton, CA July

2001 - March 2003

. Processed CalHFA, FHA and Conventional loan applications; credit

profile, appraisal and title reports for review, Good Faith Estimate

and Truth-n-Lending documents prepared and mailed to clients and

maintained loan files.

. Trained new loan officers on loan packaging and company guidelines.

. Customer service and support provided to clients of all levels.

. General administrative duties performed; telephone reception, filing,

faxing, and scheduling appointments.

. Maintained a close working relationship with clients and banking staff

of all levels.

. General administrative duties performed; telephone reception, filing,

faxing, and scheduling appointments.

. Processed residential loan application package; prepared and mailed

mortgage loan disclosures to borrowers.

. Reviewed appraisal reports for errors and government compliance.

. Opened escrow accounts and reviewed title reports.

Co-owner/Manager - La Rancherita Caf, Stockton, CA

November 1997 - May 2001

. Managed daily operations; ordered supplies, monitored inventory,

planned daily specials, assisted staff with food preparation and table

service, organized catering events, and interviewed, hired and trained

new staff.

. Maintained accounting records: accounts payable/receivable, payroll

and sales tax preparation.

. Actively involved with Downtown Stockton functions and local

organizations as a way to market my business.

Consumer Loan Underwriter - Guaranty Bank, Stockton, CA

February 1996 - October 1997

. Process Home Equity and Credit Applications for approval; analyzed tax

returns, title, appraisal and credit reports.

. Prepared monthly reports for the department supervisor.

. Maintained a close working relationship with clients and banking staff

of all levels.

Professional Development Courses

. Legal and Ethical Issues (Managerial Course)

. Social and Emotional Intelligence

. Situational Leadership (Managerial Course)

. Microsoft Office 2007; excel formulas, pivot tables, formulas and

functions

. 7 Habits of Highly Successful People

References gladly provided upon request

Contact this candidate