Customer Service Medical

Michelle Tyson

Redding, CA

***********@*******.***, 530-***-****

Skills:

• Networking with partners and businesses

• Determine program eligibility through client interviews

• Coordinated referrals for clients to participate in jobs

• Maintained case files and managed own case load

• Developed outcome reports and narrated

Experience

RUSH/ExamWorks June 2013 to Present

Tissue Coordinator Assistant

• Open new tissue donor cases, obtain medical records, sort documents to gain complete charts, data entry, make calls to check status of requests made, keep information confidential as well as using related computer programs to keep track of donors and records.

Pier 1 Imports October 2012 to January 2013

Sales Associate

Department of Human Services October 2011 to July 2012

Eligibility

• Determine eligibility, and interview clients for SNAP, Medicaid, and TANF cases. Keeping information confidential as well as using related and basic computer programs to keep track of clients and records

USDA Food and Nutrition Services August/2010 to August/2011

Clerk

• Receive and process applications for the SNAP program, assist with questions about the program to help the program specialist to determine eligibility, and maintain electronic applications. Maintaining an organized appearance and assisting with daily functions of office using electronic equipment

Portland State University

Medical Records December/2009 to August/2010

• Maintained electronic medical records, and maintained customer service by answering routine questions for students.

Dr. Robert J. Marshall July/2008 to August/2009 and

Medical Assistant September/2006 to August/2007

• Received patient information and prepared patients for treatment, inform patients of biopsy results, inventory and order medical supplies for the clinic, assisted patients with accessing their healthcare information, instrument sanitation and sterilization. Provided first aid and basic health care to ill and injured patients.

Education

Portland State University Bachelor’s Degree of Science June 2011

Columbia Basin College Associate’s Degree March 2009

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