Freida R. Johnson
Hanover, MD ***** 443-***-**** acaofk@r.postjobfree.com
Administrative & Program Support Specialist
● Administrative Support Specialist who worked with all executive levels to successfully complete departmental tasks: multi-
tasking for scheduling and information management using customized -off-the-shelf applications and tools.
● Business and management principles acquired and practiced including strategic planning, leadership techniques, and coordination
of resources to complete daily tasks.
● Customer advocate who regularly anticipated and identified the customers’ needs with an emphasis on product safety and rapid
response.
Accomplishments
Personnel Management National Agency Check & Local Agency Check Public Trust Clearance
Clearance (NACLC)
Travel Coordinator Office Management
Public Trust Clearance
Software Application Support Files & Records Management
Team Leadership
Scheduling & Tracking Customer Service Discipline
Professional Experience
Computer sciences corporation (CSC) Essex, MD
Promoted to Management Operations Assistant within three months.
Management Operations Assistant/Team Lead, December 2009 to September 2010
Administrative, management, and leadership support for Shift Manager at Baltimore Data Capture Center for 2010 United States
Census process.
Responsibilities:
● Completed special projects and confidential assignments as designated by Shift Manager
● Scheduled outplacement workshops for over 2500 employees; recorded, tracked, and distributed weekly paychecks to 1400
employees.
● Prior to the promotion to the Management Operations Assistant, provided “Team Lead” duties that included: supervising a
team of 30 data-entry operators processing exceptions and verification of scanned information from 2010 Census forms.
● Assured adherence to standard operating procedures and conducting appropriate inspections and quality checks. Provided
technical guidance to production staff consistent with standard operating procedures.
● Functioned as a “Subject Matter Expert” to resolve exceptions or problems encountered by the production staff. Escalated
complex issues to the Department Manager and prepared Helpdesk Trouble tickets as needed.
● Identified and corrected any safety exposures which could impact an employee’s health or production. Managed the
Departmental Quality Check list process to ensure acceptable input quality between sending and receiving departments.
● Monitored overall production and quality rates by production team.
Telesis Corporation B eltsville, MD
Customer Service expert who successfully completed product safety and technical assistance to protect consumers from potentia lly
harmful products.
Customer Service Representative, June 2009 to December 2009
Customer Service Key representative for the Consumer Pro duct Safety Commission and the “Cash 4 Clunkers” Program with the Telesis
Corporation
Phone: 443-***-**** Page 1
Freida R. Johnson
Professional Experience (continued)
Responsibilities:
● Provided recall and other product safety information to consumers in the USA and Canada and to provide reports about
hazardous products within the consumer’s jurisdiction
● Answered inbound phone calls and emails from consumers requesting information about p roduct safety
● Performed call center functions such as answer phones, emails, research information online and within the Consumer Product
Safety applications and Consumer Product Safety website.
● First-tier response to National Highway Traffic Safety Adminis tration’s (NHTSA) CARS Hotline callers. Served as the initial
and central point of contact for consumers and dealers from the general public seeking to obtain information about the Cash 4
Clunkers Program
● Level-I technical assistance to dealers via telep hone, troubleshooting rejection error codes for their invoice submissions
● Maintained the dealer help email inbox which contained correspondence concerning a wide variety of issues relating to their
invoice submission; as well as advising them on policy and procedures of the program
National Science Foundation (NSF) Arlington, VA
Principal liaison to assist and advise coordinating officials, university graduate deans and individuals in university busine ss and
research offices on all phases of the program’s activities – both technical and administrative.
Senior Program Assistant, February 2001 to October 2005
Liaison for those studying abroad and the local university administrators and departments
Responsibilities:
● Prepared all actions for individual, institutional grants and supplements for compliance with NSF grant administration
regulations and standards. This required analysis of fiscal data, allowable stipends ad cost -of-education allowances, taxability,
unused funds from prior years, foreign travel, etc., to ensure that proposed expenditures conform to program constraints and
federal grant regulations
● Maintained appropriate detailed programmatic spreadsheets and databases; data researching using the Proposal Aw ards and
Review System (PARS) for institutional and panel preparation on reviewers, panelists and proposals.
● Maintained Graduate Fellowship Information System (GFIS) database to ensure current and accurate information was captured
on individual fellow’s records
● Researched and restored missing and delayed stipends as well as tuition and fees assuring that all paperwork was properly
forwarded.
Education
Lake Clifton Sr. High Baltimore, MD (Diploma)
Microsoft Office Certification Training Anne Arundel Community College
“ Power User” program for Microsoft Office 2007/2010: Excel, Word, PowerPoint, Outlook, Windows 7
P ersonnel, Office, & Management Training – Computer Science Corporation (2010 Census), Essex, MD 12-21-
2009/03-15-2010
Phone: 443-***-**** Page 2
Freida R. Johnson