Customer Service Manager

Sharon Smith 616-***-**** Or 616-***-****

OBJECTIVE

Seeking a position to use my customer service, light industrial talents. Very professional and people orientated.

SKILLS AND ABILITIES

WSI and customer service background. Knowledge of Excel, Lotus, WordPerfect, 10key and scanners. Some limited Spanish and German. Management,Human Resource,Mortgage,Title Clerk,Escrow,Microsoft Word,Mortgage Processor,Post Closer,Reo's

EMPLOYMENT HISTORY

MARKETING MANAGER, 01/2009 - 04/2013

LIBERTY TAX, WYOMING, MI

Responsible For Generating Sales For Company,B2B Marketing,Customer Service,Handled Customer Concerns And Complaints

MARKETING MANAGER/LEASING CONSULTANT, 8/21/06 - 9/25/08

THE STERLING GROUP, MISHAWAKA, IN

customer service. meet with 20 customers per day . handle customer concerns and complaints. responsible for sales for company .leasing specialist duties in regional office.

FACILITY USE EDUCATION, 01/2003 - 08/2005

VAN ANDEL MUSEUM, GRAND RAPIDS, MI

Customer Service,Switchboard Operator And Events Coordinator,Gave Customer's Imformation About Current Exhibit's,Audio Training

Marketing Manager/Human Resource, 04/04 - 04/13/06

PREMIER MORTGAGE, GRAND RAPIDS, MI

Customer contact, responsible for generating sales for company. processing,applications for mortgages. day to day office duties, such as payroll .accounting .ran credit check, prequalify customers .Collections,daily reports,skip trace,Hired And Fired Employees,Performance Reviews,and Benefit Package Imformation,Reo Experience,Mortgage Closer,Post Closer

VACATION SPECIALIST/OFFICE MANAGER, 03/1998 - 01/2003

J+ M VACATIONS, Grand Rapids, MI

Ran The Day To Day Operations Of Office. Payroll Accounting,Insurance Statements,Customer Service .Booked All Vacations,Processed Customer Payments .Collections,Skip Trace, Attended To Human Resource Duties,Hired And Terminated Employees,Performance Reviews,Helped Employees Select Benefit Packages

Charter Communications/Call Center 04/2000-04/2004

Handled Customer Complaints And Concern's,Sold Product's,Retension Of Customer's As Well,Providinded Training For New Employee's

Production, 12/1998 - 12/2005

Steelcase, Grand Rapids, MI

Assemble Furniture,Quality Control,Brake Press Operator,Shipping And Recieving,Qs9000,

EDUCATION

Teaching Certificate - Elementary Education

Grand Valley State University, MI

Associates Degree - Political Science

Grand Rapids Community College, MI

CERTIFICATES / LICENSES

TEACHING DEGREE

Grand Valley State College, MI

ASSOCIATE POLITICAL SCIENCE

Grand Rapids Community College, MI

HONORS AND ACTIVITIES

Singing, composing decorating, Martin Luther King/Rosa Parks Achievement Award. Community Activist, Church Hospitality.

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