Customer Service Data Entry

Jael Keith

**** ********* ** *******, ** ***** 919-***-**** ****.*******@*****.***

Objective

• I am a highly motivated, detail orientated recent college cum laude graduate. I have become adept at working in a fast pace

professional environment that requires building relationships, productive decision-making, and the ability to communicate ideas

clearly. Additionally, I have earned experience in data entry along with a proficiency in Photoshop and Illustrator. I recognize the

value of education, I am now pursuing a MBA degree. If given the opportunity, I am very eager to commence employment with a

company, like yours where I can effectively demonstrate my many talents.

Education

Bachleors may 2010 Fayetteville State University

Major: Visual Arts

Concentration: Graphics

masters Current Strayer university

Major: Business Administration

Skills & Abilities

Skills

• Excellent written and verbal communication skills.

• Strong interpersonal skills with both faculty and student populations.

• Superior organizational and problem resolution skills.

• Strong expertise with MS Office as well as field related hardware and software packages and systems for reporting features.

Abilites

• Ability to interact effectively as a member of a team and work collaboratively with other departments.

• Ability to listen to customers (e.g. students, staff, etc.) and to understand and respond positively to their requests

• Ability to maintain several project timelines concurrently and bring all to a successful close

• Ability to work without close supervision and to set one's own priorities

Experience

customer service time warner 2012-2013

• Made adjustments to customers account

• Troubleshooting customer’s equipment

• File complaints and follow up with resolutions for customers

• Transfer of Services, Disconnect of Services, or Retaining Customers

• Handled a high call volume, assisted customers with billing inquiries

customer care professional humana 2011-2012

• Worked directly with Medicare members

• Explained benefits, deductibles, co-pays

• Claims and Billing Specialist

• Completed plan changes

• High call volume

subject matter expert wellpoint 2010-2011

• Supervise peers

• Provided extensive product knowledge

• Help resolve escalated issues

• Claims and Billing Specialist

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