Manager Management

IT Professional

Affable, dynamic, and accomplished IT professional with diversified and demonstrated experience in needs applications design and development; telecommunications, technology architecture, network administration, technical support, planning, team building, lifecycle methodologies, resource, and project management. Knowledgeable manager with proven analytical, design, and technical skills in multi-site environments. Proven competency in driving projects to successful completion coupled with commitment and passion.

Professional Experience

SABADELL UNITED BANK - Miami, FL August 2010 – April 2013

Subsidiary of Sabadell and the sixth largest bank in the Florida with $6.3B in assets.

IT Support Manager

Established and managed the Help Desk department and participated in mergers and special projects. Developed an effective and workable framework to manage and improve user IT support.

Participated in all IT projects; provided assistance and guidance on project plans and oversaw transition of system support at conclusion of project team warranty period.

Designed and developed policies and procedures for the Help Desk team; ensured consistent application of all Bank and IT organizational policies.

Managed and scheduled internal/external resources for ongoing support and execution of special projects and new implementations.

Planned, managed and executed the integration of Lydian Bank to Sabadell United Bank desktop platform and systems to maximize user’s productivity and minimize IT support.

Designed, configured and implemented the Help desk system Service Desk and later Numara Track-IT! using ITIL concepts to provide better incident control and status.

Addressed and escalated all high priority/high visibility issues providing notifications and updates to all applicable Information Technology (IT) and business management.

Provided data and reporting of KPI's and trends to IT senior management.

TRANSATLANTIC BANK (Acquired by SABADELL UNITED BANK) -Miami, FL August 2006 – August 2010

US bank with $600M in assets, 133 employees and seven branches in Miami Dade.

Chief Technology Officer (2007 – 2010)

Ensured that the IT Infrastructure, systems, and applications worked efficiently and effectively, and protected the confidentiality, integrity, and availability of the bank’s data and servers. Reduced telecommunication costs via restructuring and eliminated extraneous services. Accountable for budgeting, strategic planning, vendor management and leadership.

Recovered two billing periods in credits from phone billing overcharges and saved 15% on recurring charges for the remainder of the contracts by consolidating accounts and enforcing the correct phone tariff contracted.

Negotiated, planned and managed vendor’s installation and implementation, and maintained the IDS/IPS for all bank locations and data center to protect the data and isolate security breaches.

Member and later chairman of the IT Oversight Committee and data security officer backup.

Negotiated, planned, installed and implemented the SAN solution for the Bank to provide disaster recovery capabilities and improve business continuity.

Participated in the acquisition and later integration of TransAtlantic Bank into Sabadell United.

Network Administrator (2006 – 2007)

Designed, organized, modified, installed and supported Bank’s WAN, LAN, Internet, and computer systems.

Planned and re-designed the WAN/LAN network, by cancelling the frame relay, dismantling the MPLS and optimizing the Metro-E connectivity, saving 40% on telecommunication expenses.

Planned, installed, configured and maintained the data Backup system for the Bank.

Administered windows servers and services. Installed, configured and administered SQL, MS Exchange and Blackberry servers.

Managed the Cisco network infrastructure and 3Com VoIP system.

THE USA BOUQUET CO. - Doral, FL April 2002 – July 2006

Imports, manufactures and distributes flowers and related items and services from 5 US states and Toronto.

Network Administrator

Designed, built, installed and maintained the windows IT platform and network infrastructure.

Installed, configured, maintained and troubleshot Windows servers and clients.

Designed, implemented and configured the VPN connectivity at all locations.

Designed, installed and implemented the Windows infrastructure: Active directory, DHCP, DNS. IIS, file shared security and backup. Re-designed data center.

Installed and administered terminal, Citrix, SQL, MS-Exchange and Blackberry servers.

Administered Unix servers used for the core business application.

ESMERALDA FARMS, INC. - Doral, FL May 2001–April 2002

Esmeralda's headquarters based in Miami, Florida, is dedicated to sale, market and distribute flowers.

Systems Administrator

Re-negotiate vendor contracts, reduce costs and redefine services after the assets acquisition from part of the USA Floral products import division.

Recovered four billing periods in credits from phone billing overcharges and saved 25% on recurring charges for the remainder of the contracts by consolidating accounts and enforcing the correct phone tariff contracted.

Re-designed and downsized data center and phone system.

Managed and provided IT Services and phone system to a Multi-company building.

Administered Windows servers, File shared, MS Exchange, Blackberry, SQL and Backup Servers.

USA FLORAL PRODUCTS, INC. (Acquired by ESMERALDA FARMS, INC.)-Miami, FL June 1999 –May 2001

Integrated distributor of floral products worldwide: importing/exporting, wholesale distribution, and bouquet making. It conducted its operations in 102 facilities in 18 countries located on five continents.

Network Administrator

Designed, implemented and maintained the Wireless WAN network for 5 locations in Miami-Dade county.

Managed the Frame Relay implementation for 30 locations in the US, with ISDN backup connections.

Managed the Cisco and Cabletron LAN/WAN Network devices connecting the NMLI LAN/WAN, Wireless WAN, ISDN, T1 and Frame relay connections.

Managed telecommunication and content security vendors.

Installed, configured and administered perimeter security devices, including Checkpoint FW1 and Cisco Firewalls and WEBSense and Esafe content security hardware/software.

Installed and administered Windows servers, File server, MS Exchange Server, SQL Server and Backup Server.

Implemented and maintained wireless barcode system in multiple locations.

SELECTA FARMS, INC. (Acquired by USA FLORAL PRODUCTS, INC.) - Miami, FL January 1996–May 1999

Importer and distributor of fresh cut flowers from Europe, South and Central America.

Systems Engineer

Designed, implemented and maintained the thin Ethernet and Ethernet networks using TCP/IP.

Negotiate and implemented the Internet connection and configure the Ascend Router and Firewall.

Administered and supported the Windows and Unix environment.

Maintained modules of the Inventory and Accounting applications using SQL and "C" language and 4GL Accell IDS under Unify RDBMS database.

Additional Experience

Systems Assistant - LAS FLORES S.A. - Bogotá, Colombia 1992 – 1996

Systems Programmer - PROFAMILIA - Bogotá, Colombia 1990 - 1992

Education

PMP - Project Management Professional (July 2013)

ITIL - Foundation in IT Service Management (May 2013)

Nortel Familiarization - Nortel Meridian 1 options 11-81C Release 25 familiarization CBT (April 2001)

CCNA - Cisco Certified Network Associate (January 2001)

MCP - Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0 (December 2000)

Cabletron Configuration - Cabletron Systems - SSR Configuration Course (April 1999)

BS in Systems Engineering - Politécnico Grancolombiano (Bogotá - Colombia) (June 1995)

BA in Computer Information Systems - Politécnico Grancolombiano (Bogotá - Colombia) (June 1993)

Languages

Fluent in Spanish

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