Customer Service Administrative Assistant

KAWANNA JOHNSON

**** ********* ***.

Cincinnati, Ohio 45213

513-***-**** **********@***.***

OBJECTIVE: Administrative Assistant

EDUCATION: Cincinnati State Technical College, Cincinnati,Ohio

Associate’s in Management June 2002

Northern Kentucky University, Highland Heights Kentucky

Bachelor of Science May 2011. Major: Management, Minor: Business

Administration.

MAJOR COURSES: Principles of Speech Communication, Principles of Accounting I-Financial,

Principles of Accounting II-Managerial, Principles of Macroeconomics and

Microeconomics, Statistics for Business Applications

SKILLS: Excellent in paying attention to detail, good communication and customer service

skills. Proficient in Microsoft Word and Powerpoint.

WORK

EXPERIENCE: McDonald’s Restaurant/Cincinnati, Ohio

Shift manager

Managed employees, and provided customer service. Maintained safe counts and

responsible for reaching daily targets

Back to the Basics Beauty Salon/Cincinnati, Ohio

2009-2011 Cosmetologist

Provide clients with professional beauty services. Adhere to the needs of each

client’s individuality and provide customer service by listening and providing

advice about client’s hair.

Various Beauty Salons/Cincinnati, Ohio

2005-2009 Cosmetologist

Provide customer service. Adhere to the needs of each client’s individuality and

lifestyle. Responsible for product sales to increase profits.

Federal Reserve Bank/Cincinnati, Ohio

2005-2005 Check Processor

Responsible for reconciling checks by matching physical checks with computer

provided information. Responsible for producing large sums of work in a

timely and efficient manner.

ACCOMPLISHMENTS: Completed Smart Money Business Courses.

Received Cosmetologist License and completed trainings in sales.

COMMUNITY

SERVICE: Tutored at Rothenberg Elementary and Martin Luther King Academy.

REFERENCES: Available upon request.

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