Customer Service Human Resources
Resume:
OBJECTIVE
Seeking a Human Resources Management position where my professional
experience and education will allow me to make an immediate
contribution as an integral part of a progressive company
EDUCATION
TENNESSEE STATE UNIVERSITY NASHVILLE, TN
Bachelor's of Business Administration
Human Resource Management
EXPERIENCE
MARSHALL'S HOUSTON,TX
CUSTOMER EXPERIENCE COORDINATOR/ 12/2012-PRESENT
CASHIER
. Assists the Customer Experience and Events Supervisor in the training,
leadership, mentorship, coaching, and supervision of the Customer
Experience Representatives (CER) and with professional and effective
day to day operations of the customer reception areas.
. Assists in the preparation of and ensures adherence to staff
schedules, based on the operational needs of the facility.
. Assists in exploring enhanced customer service levels and the
initiation of new procedures to improve the customer experience.
. Resolves customer inquiries, concerns, and complaints either directly
or by referring to another staff member as required.
. Utilizes effective listening and communication skills to identify
problems/needs/opportunities
CHILDREN FIRST ACADEMY HOUSTON,TX
3RD Grade Teacher 09/2012-09/2013
. Facilitate and enhance students learning development in the areas of
Reading/Language Arts, Math, Science and Social Studies
. Assess students in state standards:Passing rate of 85% in Reading for
the State of Texas Assessments of Academic Readiness
MEMPHIS CITY SCHOOLS
MEMPHIS, TN
BUSINESS EDUCATION TEACHER 08/2010-06/2011
. Enhance the knowledge of students through lecture and nurturing the
future's next business leaders by integrating technology into the
lesson plan.
SKILLS
. Peoplesoft
. Oracle
. Oasis
. SAP
. Microsoft Word, Excel, Access, Outlook, PowerPoint
. Payroll processing for over 50 clients
References
Name
Position/Title
Julie Roberts College
of Business Academic Coordinator
Phone Number Email
*********@*******.***
Name
Position/Title
Felicia Everson Principal,
Cordova High School
Phone Number Email
901-***-**** ********@******.***
Name
Position/Title
Joyce Taylor Teacher,
Memphis City Schools
Phone Number Email
*************@****.***
Contact this candidate