Customer Service Representative

Ashlee D. Walker

*** ****** *****

Raymore, MO **083

Cell: 502-***-****

*******.******@*****.***

Education:

Murray State University Murray, Kentucky

Degree: Bachelor of Science May 2008

Major: Advertising (ACEJMC accredited)

Minor: Real Estate

Work History:

BMO Harris Financial Kansas City, Missouri

Customer Service Representative August 2011- Present

• Identifies customers needs by matching needs with appropriate

product or service, utilizing opportunities to suggest or cross-sell other bank

products or services

• Provide professional, courteous and friendly customer service,

greeting all customers promptly and pleasantly

• Identify risk associated with regulatory compliance, overdraft and

bank secrecy act.

Intercontinental Hotel Kansas City, Missouri

Food and Beverage December 2009- June 2011

• Assist with planning, organizing and execution of all Banquet

functions

• Greeting and serving guest

• Assist with floor duties and cashier when necessary

Kentucky Derby Festival Louisville, Kentucky

Merchandising Intern December 2008- May 2009

• Help promote special events

• Organize annual ceremonies for the Kentucky Derby Festival

• Develop vending spaces for the Festival’s premiere events; Thunder

over Louisville and Fest-A-Ville

Liberty Mortgage Funding/ First Omni Mortgage Louisville, Kentucky

Mortgage Advisor June 2008 – July 2009

• Experience in financing loans and approvals

• Provide clients the opportunity to improve their financial status by

managing credit and financial situations

• Working with the processing and underwriting team to expedite

turn time to close loans

Related Skills:

• Basic knowledge of Microsoft Word, Excel, PowerPoint

• Strong oral and written skills

• Able to work independently and meet deadlines

• Comfortable and gracious working with customers and clients

• Timely and accurate completion of projects

• Ability to manage day to day activities

Contact this candidate