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Technical Support Manager

Location:
United States
Posted:
November 04, 2013

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Resume:

An accomplished IT operation with demonstrated success in meeting and

exceeding all company set goals. Extremely passionate on technological

development with strong technical support skills. Solid analytical skills

with diversified technical background to aid company daily encountered

problem. Well-organized, results oriented individual with proven ability

to implement standards and procedures to increase performance and

productivity for improved company operations.

Qualification Highlights

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o Passion and self-driven to learn and fix latest technological devices

o Possess full line of Apple products and Savvy with all PC, Mac and Linux

products

Technical Expertise

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o Extensive Hardware experiences: PC, Linux Server installation,

configuration, Network printer installation, System assembly,

Operating system installation, System maintenance, device diagnosis,

and daily help desk support, Networking infrastructure

o Software: Centos Server, Opennebula, Cloudstack, Spice Works, KVM, All

Linux server, Microsoft/Mac iWork office support, Windows XP, Windows

7, Windows Server 2008 R2, Active Directory Service, File Directory

Service, DNS, Exchange Server, IIS, Mac OSX 10.5 and up, PhotoShop,

DreamWeaver, Illustrator, LogmeIn, PCanywhere, PHP, MySql, HTML, LNMP,

LAMP

o Network: Apache, TCP/IP, IIS, DNS, DHCP, SAMBA, NIS, Cisco Router iOS,

Mikrotik RouterOS

o Technical support experiences in monitoring, modifying, repairing

local and remote computers

Professional Experience

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Cloud Development Specilist, Present?

Oodda.com, CA

o In house cloud server development using opennebula, cloudstack

o Operate and Maintain xenserver.exsi.kvm

o Operate and monitor Data Center both remotely and On-Site

IT Manager, HK, 3 Years

JLT Enterprise, HK

o Technical support to all computer hardware including system assembly,

operating system maintenance, operation diagnosis, and device

modification, network printer support

o Server Maintenance and development

o Established and maintain the PHP/MySql web interface for product

information organization

Data Center Technician, 3 Years

China Telecom IDC, China

o Server Maintanance and Installation

o Real-Time technical support

Education

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University of Guang Xi

Bachelor of Science Information System Management



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