Customer Service Administrative Assistant

JOHNETTA ABDULLAH

***** ********* ******* *** .*** Houston, Texas 77040 H 713-***-**** C 832-***-****

acanm2@r.postjobfree.com

PROFESSIONAL PROFILE

Top performing, highly motivated, solution-focused management and customer service professional with broad based

experience in problem solving practices and accomplishments. Proven ability to promote and advertise sales products

for increased bottom line profitability. Combine strong computer literacy and database management proficiency to

implement strategic operational initiatives that enhance productivity, quality, customer service, technology, and overall

bottom-line performance. Possess effective critical decision making skills that are required in a fast paced deadline-

sensitive environment.

EDUCATION

2010-Present Lone Star College-North Harris, Houston, TX

Certificate: PC Support Specialist

Information & Project Mgmt. Fundamentals of Network Tech Intro. To OC Operation Systems

Web Design I Intro. To Spreadsheets Intro. To Word Processing

Bus. Math/Machine Appl. Administrative Systems Intro.to Accounting

Personal Computer Hardware PC Help Desk Support Intro. To Database

HIGHLIGHTS OF QUALIFICATIONS

Understands customer needs to ensure maximum performance from employees.

Proven organization, communication, and problem-solving skills

High-energy individual who works well in a team structure or individual environment

• Analytical/problem solving skills with the ability to react and respond in high pressure fast paced work environment.

Effective and knowledge to working with culturally diverse groups

Skills are in handling sensitive issues with diplomacy and objectivity.

CORE COMPETENCIES

Supervisor Critical Thinking Team Player MS Word Customer Service

Document Processing Team Member Detailed Excel Dependable

PROFESSIONAL EXPERIENCE

2013-2013 Lone Star College, Houston, TX

P.C. Helpdesk Support - Troubleshoot network connection and network phone system, re-imaged

computers, deployed computers, deployed printers, troubleshoot computer hardware and computer

software issues, take incoming calls of end user computer issues and print map configuration pages.

2009-2009 Minola’s Place, Houston, TX

Direct Care Staff – Supervised young adolescent teenage girls from Child Protective Services and

from the Juvenile Probation department. Documented medication dispensed to and prescribed for

group home residents. Monitored selected resident medication reactions. Prepared daily; activity,

transportation and scheduled meeting and reports. Transported group home resident’s to their

scheduled appointments.

2005-2007 Texas Home Health, Houston, TX

Home Health Aide - Maintained records of hospice patient care, condition, progress, and discussed

Observations result with case manager. Checked when needed patients, pulse, temperature, and

Respiration. Administered prescribed oral medications, under the written direction of physician.

Provided care patients and their family members with emotional support.

2001-2002 Team One Staffing/Staff Force, Houston, TX

Administrative Assistant – Worked for local oil company and was responsible to build a database of

all of their oil well data logs files that they have warehoused. Scanned oil well log files and drawings

documents to create individual documents that were entered into computerized database filing system.

November 2, 2013

Dear Human Resource,

My name is Johnetta Abdullah. I am a 2013 graduate, of Lonestar College. My field of study

was Information Technology. I am a certified Personal Computer Support Specialist

I am interested in an entry level position.

I received my training in the Technology Department, at Lonestar College. I worked closely

with the department Supervisor, Network Administrator, Sr. Tech, Helpdesk Tech,

Audio/Video Tech and other team members of the Technology department. I learned how to

take incoming calls from end users with computer issues, and send the tickets to the proper

Tech. Troubleshoot computer hardware and computer software issues for end users. Re-

imaged and deployed Computers. Deployed Printers and print map configuration pages.

Troubleshoot Network connections. Troubleshoot and deployed Cisco Telephone Network.

Thank you for your time.

Information: Home ;713-***-****, Cell ;832-***-**** or Cell ;281-***-****.

Sincerely,

Johnetta Abdullah

acanm2@r.postjobfree.com

Home: 713-***-****

Cell: 832-***-****

Contact this candidate