Management Design

OBJECTIVE

Information is only as good as it is understandable.

I want to convey information – technical, institutional, instructional, all of it. I want to take what specialists know and make it comprehensible to the average reader. I seek diagrams to clarify, instructions to explain, and memos to develop into manuals. I desire to use all available tools, layout and linguistic, to produce hard and soft copy, and to be the value added component to satisfy your organization’s documentation needs.

EXPERTISE

End-user instruction manuals

Branding integration

Technical Translation: German & Swedish

Engineering diagrams

ISO9000 Compliance

Documentation lifecycle & scheduling

Design specifications Data mining and reporting

Content-based training

Proposals

Performance metrics

Helpdesk Support

EHS safety materials

SKILLSETS

MS Office –Word, Excel, PowerPoint, Visio, Outlook

Adobe – Acrobat Professional

Documentum

Support Central Community Workflow Management

PLM Document Publishing

ISO9000 Internal Auditor Certification

WORK HISTORY

TECHNICAL PUBLICATION SPECIALIST 01/2013 – 10/2013

CTQ/QuEST for General Electric Schenectady, NY

-Coordinate initial issue and all revisions of Technical Customer Publication (GEKs)

-Facilitate meeting revision schedule; collaborate with authors and Technical Managers

-Maintain style guidelines and formatting of text and figures

-Shepherd transition from prior offshore processing and storage to new platform for GE Power & Water

-Produce weekly line of balance metrics and distribute to all General Managers

TECHNICAL SERVICE LEADER 03/2006 - 12/2013

GSII for General Electric Schenectady, NY

-Coordinate documentation management processes to maintain archive and revision control key requirements, internal communications, and customer deliverables

-Support web-based documentation management system for project-related materials; migrate reports to web based systems; archive and attach metadata; preserve online integrity and secure inviolability of manuals

-Assist engineers in producing and maintaining Design Data documents, Design Practices and Level 3 Quality compliance documentation, functional specifications. and Design Record Book articles

-Generate metrics (weekly, monthly, quarterly); track on-time completion rates and progress of action items; design and maintain master schedule for document revision to meet compliance goals and deadlines

-Certified as an Internal Auditor for GE Quality Team

MANUAL WRITER 06/2005 - 03/2006

Computer Sciences Corporation Rensselaer, NY

-Produced, edited, formatted and revised manuals for health care provider reimbursement through NY State Medicaid

-Collaborated with New York State Department of Health representatives on changes in manuals

-Verified accuracy of data; proofread for content and style

-Prepared documents for upload to e-MedNY website; created presentations for provider training seminars

BUYER 02/2005 - 06/2005

GSII for General Electric Schenectady, NY

-Utilized electronic tools (COMPAS) to facilitate procurement and disbursement of materials in issuing purchase orders; tracked and expedited all issued orders

-Collaborated with Global Commodity Leaders in leveraging pricing; contributed to resolution of outstanding Accounts Payable issues

COMPOSITION OPERATOR 02/2002 - 4/2003

General Electric / Adecco Technical Schenectady, NY

-Technical Writing: produced, proofread and edited global sales proposals and contracts; created hard copy, web-based, and multimedia (CD-ROM) materials

-Database Administration: input data and maintained web-based databases and archives

-Corporate Training/Helpdesk: provided technical support and training in use of digitized proposal library to domestic and international clients, and onsite commercial managers

LECTURER OF SCANDINAVIAN AND GERMAN 08/1997 - 06/2001

Augustana College Rock Island, IL

-Devised and implemented short term course goals (syllabus), and long-term departmental goals (curriculum); conceived new courses to augment existing curriculum

-Taught all levels of language instruction, culture, and literature in translation

-Developed departmental assessment plans, student evaluation plans; reported findings to committees

EDUCATION

STATE UNIVERSITY OF NEW YORK Binghamton, New York 1985 - 1990

German and Medieval Studies. Awarded BA with Honors 1990

UNIVERSITY OF NORTH CAROLINA Chapel Hill, North Carolina 1990 – 1993

Germanic Linguistics. Coursework, comprehensive exams, thesis; awarded MA 1992

UNIVERSITY OF ILLINOIS Urbana - Champaign, Illinois 1993 - 1997

Germanic and Scandinavian. Coursework, qualifying exams, dissertation proposal defense; ABD 1995

UNIVERSITY OF IOWA Iowa City, Iowa 1998 - 1999

Library and Information Science

Completed coursework in database management, web-based search tools, automated information systems, document preservation and facilities design

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