Customer Service Manager

Yanira Hinrichs

**** *. ********** ***.

Las Vegas, NV 89104

MOB: +702-***-****

Ambitious, energetic, composed under pressure and get along very well with people at all levels. Possess excellent

communication skills, both verbal and written. Friendly and easy going with people, keen observer, fast learner,

able trainer & good listener. Very organized with professional approach.

Seeking a career in a Customer Service oriented organization, which appreciates a professional approach and hard work.

To join a company where I can utilize my knowledge, various skills & experience learned in retail while expanding my

knowledge in a new industry. To be a contributor to fulfilling the company’s growth objectives as well as fulfilling my

own personal objectives.

RETAIL SALES

More than five years working for and managing Victoria Secret retail stores. Valued for

Overview

delivering unparalleled customer service. A verifiable track record of success backed by

impeccable references. Areas of expertise include:

Exceptional Customer Service

•

New Product Introduction

•

1. Merchandising and Display

5. Managing High Volume Staff for

2. Employee Management, Training,

Efficient, Effective Coverage.

Mentoring, Evaluations

6. Revenue Yielding Tactics

3. Cash/Credit Transactions and

7. Inventory and Pricing Controls

Banking

8. Computer/POS Scanning Use

4. Bi Lingual (English/Spanish)

Employment

Victoria Secret, Galleria Mall, Las Vegas NV

SALES ASSOCIATE

Victoria Secret, Galleria Mall, Las Vegas NV

SUPERVISOR

Victoria Secret, Town Square, Las Vegas NV

STORE MANAGER

Victoria Secret, Killeen TX

STORE MANAGER

Victoria Secret, Miracle Mile, Las Vegas NV

STORE MANAGER

Victoria Secret, Fashion Show Mall, Las Vegas NV

ACTING GENERAL MANAGER

Accomplishments

2012 fiscal year, store is number 1 in district percent of budget

Customer Opinion Survey scores raise higher under my Supervision

Employee Opinion Survey scores met or exceeded expectations

Enjoy and active in:

Personal

1. Spending time with the family

2. Exercising at the gym

3. Attending live music events

4. Southern Hills Baptist Church

References and Supporting Documentation Furnished Upon Request

Contact this candidate