Customer Service Machine Operator

614-***-****•******@*****.***

Patsy Tucker

**** ****** **** ***** ********, WV 25550•614-***-****•******@*****.***

Patsy Tucker

Objective

To secure a position with a well established organization with a stable environment that will

lead to a lasting relationship.

Highlight’s and Qualifications

Dependable and honest, Team player, self – starter, cooperative and energetic

Experience

2000-2012

Gap Inc. Direct Grove City, OH

Customer Support Specialist III

The Fraud Specialist III is a multifaceted role, which requires the ability to manage complex customer

issues, monitor departmental service levels and workload while maintaining consistent communication

with Customer Support Leadership.

Research and resolve orders held for fraud check utilizing fraud research judgment and fraud tools.

Managing the customer research floor/workload and effectively meet the departmental service level and

answering internal customer questions. Assist with question when asked helping resolve customer or

fraudulent issues in a professional manner acting as a mentor.

Ensure a superior customer experience, consistently and successfully deescalate customer issues while

remaining empathetic in tone and demeanor. Act as a customer advocate by researching and resolving

complex customer concerns in a accurate and timely fashion. Identify and escalate critical training and /or

quality issues. Establish and maintain a strong working relationship with our internal customers, including

our distribution partners, contact center teams.

Maintain service level with minimal impact to customers. Make proactive call outs to leadership when

departmental service levels are at risk. Identify opportunities to improve practices and optimize

technology.

Understanding of call center operational management including service levels and workloads. Proven

problem solving and decision making skills. Excellent time management, organizational and follow-up

skills. Ability to work independently without constant direct supervision or direction. Demonstrated ability

to multi-task, motivate teams with experience being a group leader.

PC skills: Microsoft Office Word, Excel, Outlook and other software/database skills.

11 years of customer service, call center experience, credit card and bank card service experience

1984-1998

Coca Cola USA Columbus, OH

General Production

Work production line, manufacturing fountain syrup product. Understanding and operating all equipment

Receiving and shipping duties, with forklift operation skills. Filled shipping orders according to invoices

Operated computers

Performed quality control testing

Quality and safety assurance experience

1983-1984

H F Industries Inc. Columbus OH

S ewing Machine Operator

Performed packaging and shipping duties

Operated industrial sewing machine

Produced lawn furniture and pet beds

Manufactured car seat covers for Honda

1978-1983

Levi Straus & Co. Greensboro, NC

Sewing Machine Operator/Production Line

Women’s wear division

Produced materials at or above expected quota

Performed duties at or above quality standards

Performed packaging and shipping duties

1975 – 1978 Corbin Limited Huntington, WV

Sewing Machine Operator/Production Line

Operated Sewing machine and presses

Produced quality products at or above production quota

Education

High School

Hannan High School Ashton, WV

High School Diploma

National Honor Society

References

References are available on request.

Contact this candidate