Software Server

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Mobile No: ********

Email: ****.*****.*****@*******.*** ****.*****.*****@*****.***

RESUME

> I wish to seek a challenging position in a company with an open,

energetic and vibrant work environment, which provides an opportunity

for continuous learning and career growth.

Exchange server 2010:

> Install, configure and manage Exchange server 2010.

> Expertise in administration of Exchange server including installation,

back-up & restore

> Knowledge of Outlook Web Access including configuration, permissions,

and forms based authentication and SSL Configuration.

> Troubleshooting and administration of Mail routing/ Mail Flow

> Message tracking and troubleshooting to resolve mail delivery issues.

> Supporting mail box issues,client's mail access policies,address

books,calendaring and resource

mailbox Issues

> Configured E-Mail Address Policies and Journaling throughout the

Domain.

> Knowledge in upgrading Exchange server 2010 to Server 2013

Windows server 2008,2008 R2 and 2012:

> Planning, implementing and maintaining a domain environment through

active directory.

> Implementing Additional Domain Controller,member server and child

domain.

> Knowledge in configuring and managing DNS, and DHCP.

> Implementing and maintaining Group Policy in domain.

> Implementing Backup and Restore using Microsoft Backup Utility.

> Managining users,groups,OU.

> Knowledge in WDS,Remote sharing.

> Troubleshooting the servers in case of failures.

> Managing system security,files and share folder permissions.

VM ware Vsphere 5.1:

> Configuring VMware server, ESX server and Workstation

> Install,configure and manage Vsphere 5.1

> Installing and Configuring VMware Tools

> Configuring vSphere Storage

> vSphere Virtual Networking

> Using the vSphere Distributed Virtual Switch (dvswitch)

> Moving Virtual Machines with Vmotion and SVmotion.

> Load Balancing with Distributed Resource Scheduler (DRS

> Standardizing ESX Server Configuration with vSphere Host Profiles

> Administering VMware ESX Server Security

> Knowledge in back-up & restore of vsphere

> Implementing High Availability with VMware HA (VMHA)Super High

Availability with VMware fault Tolerance (FT)

End-User Troubleshooting:

> Installation of Operating systems (Server 2008, win 7, vista, xp)

> Capturing a system Image

> Installing image on new machines

> Configuring and installation of Printers

> Troubleshooting hardware and software related issues.

> Troubleshooting Share drive related issues.

> Troubleshooting VPN related issues.

> Troubleshooting nternet related issues.

> Proficient in MS-OFFICE

> Microsoft Exchange Server 2010

> Windows Server 2008 and 2012

> VM Ware Vsphere 5.1

> Microsoft Office

> HP Technical Help Desk Training

> Dell Technical Help Desk Training

1) Dell (Hyderabad, Andhra Pradesh)

Feb 2013 to Aug 2013

2) Wipro (Hyderabad, Andhra Pradesh)

April 2011 to Feb 2013

Designation:Sr. Process Associate (Technical support)

JOB PROFILE:

> Deliver service and support to end-users using and operating automated

call distribution phone software, via remote connection or over the

Internet;

> Interact with customers to provide and process information in response

to inquiries, concerns, and requests about products and services;

> Gather customer's information and determine the issue by evaluating

and analyzing the symptoms;

> Diagnose and resolve technical hardware and software issues involving

internet connectivity, email clients, outlook issues and more;

> Research required information using available resources;

> Follow standard processes and procedures;

> Identify and escalate priority issues per Client specifications;

> Redirect problems to appropriate resource;

> Accurately process and record call transactions using a computer and

designated tracking software;

> Offer alternative solutions where appropriate with the objective of

retaining customers' and clients' business;

> Organize ideas and communicate oral messages appropriate to listeners

and situations;

> Follow up and make scheduled call backs to customers where necessary;

> Performed diagnostics and troubleshooting of system issues, documented

help desk tickets/resolutions, and maintained equipment inventory

lists.

> Stay current with system information, changes and updates

3) Times of India (Hyderabad, Andhra Pradesh)

Duration:4 months

Designation: Management trainee

JOB PROFILE:

> Interaction with client/channel partners for relationship building.

> Follow-ups with client and sales team for account closure.

> Presentation to the corporate groups, companies, NRI, etc.

> Business solutions over emails and telephones.

> Promotion and advertisement of product

> Managing awareness programs in schools and colleges.

2008-2010 : MBA (Marketing, HR) Affiliated to Osmania

University

2005-2008 : BSC(Comp) Affiliated to SRTMUN

2005. : Intermediate Affiliated to Board of Intermediate

2002-2003 : SSC Affiliated to Board of Secondary

School Education.

> Believes in punctuality and quality at work

> Hardworking and helpful

> Ambitious and self-confident

> Ability to perform multiple tasks with efficiency

> Enjoy working in team with efficient participation

> Proper and efficient use of resourses

> Surfing Internet, Painting, Riding Bike

> Playing Snookers, Health and Fitness.

> Reading News paper and watching Movies

Father Name : Iqbal Ahmed

Nationality : Indian

Marital Status : Single

Religion : Muslim

Date of Birth : 19 Aug 1988

Languages Known : English, Hindi, Urdu,Marathi & Telugu

KHAN RAHIL AHMED

KHAN RAHIL AHMED

CAREER OBJECTIVE

AREAS OF EXPERTISE

Work Experience

TRAINING ATTENDED

CAREER OBJECTIVE

EXPERIENCE

Academic Qualifications

Other Skills:

Hobbies:

PERSONAL PROFILE:

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