Management Project Manager

ERIK EDDINGS

I.T. Service Management System & Network Administrator Project Management

Residence 678-***-****

(Cell) 404-***-****

Email: ***********@*******.***

Multi-certified Technology Professional who surpasses goals by managing technical initiatives in mission-

critical environments. Analyzes business needs and develops highly-effective solutions, while ensuring

quick resolution to critical problems. Maintains excellence in communications between staff members,

management, and executive leadership. Mitigates risk, infuses new ideas, and provides project

deliverables on time and within budget. Currently holding a DoD 8570.01-M IA Technical Level II and IA

Manager Level I designation as well as an Active DoD SECRET Clearance.

AREAS OF STRENGTH

Team Leadership Training and Development Operations Management

Technical Analysis Process Improvement Communications

IT Strategy Development Project Management Risk Management

PROFESSIONAL EXPERIENCE

General Dynamics Information Technology, Fairfax, VA April 2006-Present

$31 billion top-tier IT integrator provides information technology, systems engineering and professional

services to customers in the defense, intelligence, and homeland security, federal civil and commercial

sectors.

Windows Systems Administrator - NET Admin II

Forward deployed as a civilian DOD contractor for the United States Air Force in Kuwait. Under general

direction responsible for activities related to systems administration includes monitoring and responding

to complex hardware, software and network problems though utilizing a variety of hardware and

software testing tools and techniques. Provide internal analysis and support to assure appropriate

notification during equipment outages or period of degraded system performance. Created and maintain

documentation to support the testing, installation, operations and maintenance of data center

equipment. With at least 7 years’ experience working with Windows 2003/2008, Active Directory, Active

Roles Server, Certificate Server, Exchange 2003/2010, SMS and SCCM 2008, Microsoft DHCP, DNS, Print

Server, File Server environments, VMware server environments, HBSS, and support PKI authentication.

Key Highlights

• Monitored server configurations and used management tools System Center Configuration Manager

(SCCM) to deploy application updates and security patches. Repaired SCCM clients on

workstations.

• Administer the remediation associated with Information Assurance Vulnerability Alerts (IAVAs),

Communication Tasking Orders (CTO), and Network Health Assessment (NHA).

• Led the design, implementation, and oversight the base’s SAN file and folder directory structure

and ARS (Active Directory) security groups. Managed multi-terabyte classified and unclassified

network storage enclaves.

• Applied best practices and remain incompliance with AFCENT NOSC’s security and guidelines

procedures listed within the USAFCENT SPIN-C.

• Managed Microsoft Exchange 2008/2010 server environments.

• Monitored and updated workstations missing McAfee client using HBSS dashboard console.

• Designed new work flow processes for our local 386th ECS Communication Squadron.

• Perform user account management to include but not limited to Common Access Card (CAC),

biometrics, and Public Key Infrastructure (PKI).

• Baseline workstations with AF/DoD Standard Desktop Configuration (SDC) 3.3.

ERIK EDDINGS, continued

Atlanta Journal Constitution, Atlanta, GA Contractual – October 2005 – March 2006

Major daily newspaper provider located in Atlanta, Georgia.

Information Technology Field Systems Engineer

Mobile system engineer duties consist of distributing new desktop and laptop systems to satellite offices

and branches. Configured new, existing desktop/laptop systems, network printers, and standalone

server systems, included user training. Prior to departure from various satellite location, completed

routine scans of the network environments for virus threats and push critical service patches to desktop

and laptop systems.

Hewlett Packard, Atlanta, GA Contractual - April 2005 – June 2005

$120 billion Technology Company provides products, technologies, solutions, and services to consumers,

businesses, and governments worldwide, operates in seven segments.

Remote Windows NT/2000/ 2003 Administrator - LAN Admin II

Remote System Administration duties with in an enterprise environment; installed new SAN Storage

devices with fiber controllers, built virtual server environments, updated WinOps intranet site,

completed remote installs of Windows 2003 and Windows 2000 Advanced Server. Support consultation of

hardware, software and storage requirements with external customers. Troubleshoot level 3 services

request tickets within the Remedy ticketing system.

Indus International, Inc. Atlanta, GA January 2000 – August 2004

$125 million software Development Company specializes in asset management and service delivery.

Windows NT/2000 Systems Administrator – LAN Admin II

Assist help desk and system administrators with troubleshooting, account creation, recordkeeping,

customer follow-up, logical assessments, reports, work-orders and job tier escalation. Familiar with

tools and techniques such as BMC Remedy, Active Directory, Microsoft Outlook, .pst management,

operating system recovery, peripheral configurations, software & hardware installations, stand-alone

and domain clients, Windows 2000 and XP operating systems.

Indus International, Inc. Atlanta, GA July 1998 – January 2000

$125 million software Development Company specializes in asset management and service delivery.

Project Manager/Operations Specialist

Project Management duties include managing all aspects of projects and processes: planning,

estimating, sequencing and scheduling, monitoring and controlling, risk management, execution, and

closing. Maintain a master project plan and schedule in MS Project for assigned studies/projects.

Translated team plans into actionable and measurable tasks, followed up on action items from team

meetings, establish and achievable project standards for work quality and quantity. Operations task

included data center facility management, network connectivity, off-site storage, server deployments,

security, disaster recovery, quality assurance, and data center change management.

Sales Technology, Atlanta, GA August 1997 – July 1998

$65 million software Development Company specializes in pharmaceutical tracking software.

Technical Support Engineer

Provided phone support to 3,000 pharmaceutical representatives pertain to 3rd party software package,

to manage their medication delivery system via phone and off site support. Responsibilities include

entering user information into a call tracking system entitled Vantive (STATS). Resolved software

issues: MS Office, Lotus Notes, Norton Virus Engine, and hardware issues.

ERIK EDDINGS, continued

EDUCATION • PROFESSIONAL DEVELOPMENT

Masters of Science, Health Management, Informatics Trident University, Cypress, CA

Graduated: Magna Cum Laude - GPA 3.788

Accreditation: Commission on Colleges of Western Association of Schools and Colleges

Bachelor of Science, Information Systems Grambling State University, Grambling, LA

Accreditation: Commission on Colleges of the Southern Association of Colleges and Schools

I.T. Technical Certifications: MCSE: Server Infrastructure 2012, MCSA: Windows Server 2012,

MCP, Network+ and Security+

Professional Development: Windows Administration, Networking Fundamentals, Dell Servers &

Computers

Professional Memberships:

ASSOICATION OF INFORMATION TECHNOLOGY PROFESSIONALS (AITP)

INFORMATION TECHNOLOGY ASSOICATION OF AMERICA (ITAA)

HEALTHCARE INFORMATION & MANAGEMENT SYSTEMS SOCIETY (HIMSS)

Professional Goals:

VMware Certified Professional (VCP) and Cisco Certified Network Associate (CCNA)

TECHNICAL SKILLS

Network/Protocols: DHCP, DNS, WINS, IPSec, VPN, VLAN, TCP/IP, SMTP, LAN, WAN, IPv4, IPv6

Systems Administration Applications: SharePoint, VMware Vsphere Client, Backup Exec 12.5, Remedy,

MS Exchange 2003/2008/2010, Active Directory, Quest - ActiveRoles Server, Blue Coat Reporter, HBSS,

AtHoc, MS SCCM, Open View, Cisco Works

Desktop Applications: MS Office, Acrobat Professional, MS Visio, MS Lync, McAfee, Active Client,

Tumbleweed Desktop Validator, Lotus Notes, MS Outlook

Operating Systems/Server: Windows Server 2008(R2), 2003, 2000/7/Vista/XP

Hardware/Mediums: Dell Servers, Workstations & Laptops, HP Servers, HP Printers,

SOFT SKILLS

• An effective problem-solver with excellent organizational and time management skills; capably liaises

and manages business relationships.

• Demonstrated ability to work in a high intensity environment and to meet tight deadlines.

• Leader, and team builder with operational and administration experience, as well as, outstanding

management, analytical and technical insight.

• Committed to fostering a cohesive and productive workplace environment.

• Excellent interpersonal relations/oral and written communication skills.

• Versatility, adaptability, and willingness to tackle new responsibilities and multiple tasks; self-starter,

assertive, positive “can do” attitude.

• Personally committed to the highest ethical standards.

Contact this candidate