Customer Service Management

Debbie Parker

**** ******** ******

REDDING, CA. 96001

530-***-****

Email: ****************@*****.***

Skills:

• 20 yrs clerical/administrative/mortgage/escrows

• Excellent organizational skills with experience managing projects that meet reporting deadlines

• Data entry/8960 10 key /typing certificate 45wpm

• Understanding of policies & procedures/compliance & auditing

• Supervisory & Management

• Able to meet specific deadlines

• Customer Service awards

• MS Excel, MS Word, MS Outlook, MS Office, Quick Books, Yardi Genesis, DU/LP, Calyx, Power

Point etc

• Both "big picture" thinker and alternatively, great attention to detail

• Analytical, self-starter who finds research-based solutions

• Effective professional communication skills, both verbal and written

• Ability to maintain confidentiality

Work Experience:

Sun Country Property November 2012- May 2013

Express Pros/Sun Country Property Management

Accountant/HOA Property Management

• Daily tasks included: A/P & A/R using Yardi Genesis.

• Prepared demands for pending escrows/HOA condo questionnaire’s for Owners selling their properties

including insurance.

• Prepared and analyzed complex financials, monthly bank reconciliations, and Cash Management/Work

orders.

• Customer service with heavy phone volume and walk in clients/customers

The Equity Group June 2008-Sept 2012

Bookkeeper

• Administrative duties for a Commercial/Residential Property Manager.

• Worked on several different companies/accounts.

• Performed several different Accounting, A/P, A/R bookkeeping, clerical, bank reconciliations, excel

spreadsheets functions by managing duplexes, homes and commercial buildings.Complete

understanding of how to handle daily duties with vendors, tenants, building maintenance, sales etc.

Financial Capital Inc. August 2005-May 2008

Senior Mortgage Underwriter

• Responsible for making all final loan decisions for many types of complex mortgage loans, this

included analyzing and determining values on appraisals, income calculations from tax returns (1040s,

1120, s etc).

• Extensive training of loan officers and loan processors daily.

Triad Guaranty & Contemporary Services May 2001 to Sept 2003

Mortgage Underwriter

• Full understanding of different loan programs and working on site at Wells Fargo and D.R. Horton.

• Made loan approvals for different types of niche products.

• Major knowledge of product guidelines and state regulations.

PMI & United Guaranty January 2002 to April 2004

Contract Underwriter

• Excellent knowledge of different lending software. Made all final loan decisions.

• Analyzed and computed values on various types of properties and made all income/ratio calculations.

National City Mortgage September 2000 to December 2002

De/Lapp Underwriter-Fannie Mae/Freddie Mac

• Managed and trained over 12 employees.

• Ongoing training of loan processors and officers.

• Made office policies and procedures.

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