Engineer Manager

Professional Experience:

Hewlett Packard

January 2013 - Present

IT Infrastructure Developer and Engineer

Working as Level 3 HPIT Engineer and analyst responsible for driving

technical and business service resolutions to restore service and

maintaining high levels of customer satisfaction by technical and

functional support to current ITI/BCS (Business Critical Systems) supported

High Availability Disaster Recovery (HADR) Clustered systems. At this

position I'm also responsible for providing systems engineering support for

HPIT supported UNIX/Linux/ESX servers as well as the consumption and the

financial aspects of the systems in the 24X7 BCS Tower.

The L3 Operations team, through the use of alternate shifts, covers their

duties 7 days a week from 7 AM CT to 7 PM CT in all three data center

locations which include Atlanta, GA, Austin and Houston, TX. The principal

duties and responsibilities I perform as L3 Operations team member include

the following:

. Assist other team members with both parts and service logistics

effort allowing other members to focus on their current repair

efforts.

. Prepare financial statements for the hardware and operating system

consumption by the BCS team.

. Perform Hardware break fix repairs and firmware updates where

necessary on all supported platforms, which include x86 blades,

Itanium blades, RX76xx, RX86XX, and Super Domes 1 & 2 as well as

other large systems servers.

. Perform Site to Site failovers for applications configured on HADR

clusters monthly as scheduled by the business owners.

. Perform firmware update and installations upon specific requests.

. Participate in formal Escalations when required to support the

escalation team and as an escalation engineer backup when crisis

events occur.

. Participate in approved change requests (RFC's) spanning Hardware

upgrades, application changes, service logistics and platform changes

as documented in the RFC.

. Participate in efforts to support both BCS Tower and HP Company

goals.

Hewlett Packard

January 2012 - December 2012

Senior Linux/Unix System Administrator

Member of a 24x7 UNIX support team responsible for front line

engineering support of various systems and configurations of HP-UX/Linux

Operating systems exceeding 6,000 in number located throughout the world.

. My role as a member of the UNIX tower team is to provide UNIX OS

expertise to solve and fix a myriad group of problems, errors, and

software issues that come to the group through a ticketing program

with pre-assigned priorities based on the criticality and importance

of the server to Hewlett Packard's business needs. We work on HP-UX

11.11, HP-UX 11.23, HP-UX 11i, Linux Red Hat, and HP Tru64 systems as

required per the tickets received in our extensive queue for the UNIX

tower.

. I am in a senior UNIX position within the UNIX tower, and I am a

consistent top closer of issues as relates to the HP-UX and Linux (Red

Hat) environments. Our issues range from hardware to software and

include troubleshooting the problems and or issues until a resolution

is reached within a window of time determined by the ticket priority

assigned. We work on single ended systems (possibly multiple

applications) and clustered systems. Our clustering software is HP

Service Guard (predominately for HP-UX systems) and Veritas clustering

software (for Linux machines with HP's Logical Volume Manager

(LVM) and Veritas's Volume Manager for file system management. All

systems make extensive use of SAN for file system space, or remote

disk arrays.

. I help provide HP-UX training for more junior level team members to

help them learn the best practices for determining troubleshooting

techniques, HP-UX specific file and log locations, file system

management, etc.

. Frequently I serve as a senior HP-UX resource on escalations and

emergency fixes for mission critical servers. I was usually the UNIX

representative advising on bridge calls when UNIX resources were

needed for any particular instance concerning systems hardware or

software issues. I was able to prevent many problems from being

further escalated by fixing the issues before our time limit was

reached.

. From webhosting perspective I support Apache and Tomcat for webhosting

servers and also support managed servers and admin servers. Also

maintain weblogic (different versions) and restart them upon request.

Hewlett Packard

December 2010 - December 2011

Linux/Unix System Administrator

. User administration on Linux/Unix environment, setting up new users,

involving security at user and network level.

. Syntax and password file fields (NIS Environment).

. Group administration. System configuration.

. Experience in Linux background.

. TCP/IP & networking fundamentals.

. Have NFS, NIS and DNS configuration, administration, maintenance,

troubleshooting, and associated permission techniques.

. Experienced with auto mount file system, query DNS server, NIS

commands.

. Have basic LINUX/UNIX experience such as process

inspection/termination, permissions, etc.

. SendMail/POP basics.

. Familiar with the concept/workings of mail servers, some knowledge or

SMTP and POP.

. Have knowledge of how to share, mount and unmount directories.

. Process inspection and termination.

. Basic understanding of Linux and Solaris OS (boot process,

initlevels).

. Setting up change tickets for problems, documenting changes for any

incident and new projects

. Worked with senior administrator on setting up Service guard cluster

11.16 on HPUX 11.x and also maintaining the cluster

. Configuring servers and setting up File systems, managing Disks space,

solving printing issues, trouble shooting networks issues like

NFS/DNS.

. Support of Applications and troubleshooting Linux/HPUX systems for

multiple clients.

. Worked with senior administrator on setting up Service guard cluster

11.16 on HPUX 11.x and also maintaining the cluster.

. Getting trained for Backup and storage issues and ITIL version 3

CI Inc.

May 2009 - November 2010

Linux/Unix System Administrator

. Set up and configuring of Linux servers/HP UX 11.x /Sun Solaris 9/10

workstations for various purposes.

. Configuring the NFS servers, setting up servers in network

environment and configuring FTP/NTP/NIS servers, clients for various

departments and clients

. Setting up configuring vxfs filesystem using LVM, veritas volume

manager on HPUX - PA RISC/itanium workstations and servers for disks

on SAN connected to EVAs 7000/8000

. Assisting in oracle DBAs/Sybase DBAs for installation of oracle

(9i,10g) on linux/trouble shooting issues with disks/LVM/network

related issues

. Applied patching to HPUX workstation/servers on regular basis

. Involved in setting up and maintenance of systems hardware along

with network devices including setting up Print servers.

. Support of Applications and troubleshooting Linux/HPUX systems for

multiple clients.

. Involved in application/network trouble shooting, maintaining the

linux/windows/unix servers

. Set up backups and restore of Unix/Linux machines, User

administration for various department on Sun Solaris/Linux servers

using data protector

. Configuring and maintaining FTP/Mail server for users and resolving

any issues on the unix/linux environment.

. Trouble shooting various issues with backups/performance using

top/glance and other native unix/linux tools for Apache, Tomcat

. Assist in windows administration duties for setting up

applications/IIS

. User administration on Linux/Unix environment, setting up new users,

involving security at user and network level.

. Used shell scripting to run different application on daily bases to

solve different issues.

EDUCATION:

. BE in Business Administration

(Marketing and Finance)

- Preston University 2007

certifications:

1 HP-UX System and Network Administration - Hewlett-Packard

2 HP Data Protector 6.2 - Architecture - Hewlett-Packard

3 ITILv3 Foundation Certificate - Hewlett-Packard

4 Linux System Admin - Hewlett-Packard

5 HP Blade System Admin - Hewlett-Packard

6 HP Service Guard Admin - Hewlett-Packard

cOMPUTER SKILLS:

Operating System: HPUX 10.x, 11.x SUSE 9/10, Redhat 4.x, 5.x.

Hardware: HP Proliant/blades, IBM p Servers, IBM z servers

Software: BEA Weblogic, Tuxedo, JBOSS, Apache, Tomcat, IBMs Web sphere,

VMware[pic]

Contact this candidate