Customer Service Medical

Brandell Allison

**** ****** ***** *****

St. Charles, MO 63303

Home 636-***-****

Cell 404-***-****

Email: *************@*****.***

QUALIFICATIONS:

. Completion of MMAC Provider Certification Training

. Certified Nursing Assistant (Missouri Certified)

. Certified Level 1 Medication Aide/ Insulin

. Excellent clinical, customer and communication skills

. Knowledge of medical terminology and infection control standards

. Knowledge of age specific developmental factors specific to adult

and geriatric residents.

. Ability to prioritize and remain focused on the essence of an issue

. Ability to learn new concepts quickly while working well under

pressure

. Works well independently

EXPERIENCE:

2012-2013 FirstLight HomeCare of North St. Louis

Hazelwood, MO

Care Coordinator

. Provide excellent customer services according to FirstLight Home

Care policies and procedures.

. Prepare and maintain accurate records, files and reports, including

responsibility for maintaining personnel records.

. Performs initial and ongoing in-home evaluation and supervision of

services.

. Accurately follow verbal and written directions from senior

management.

. Advise on employment statutes, rules, regulations and policies

affecting team members.

. Meet with and assist the owner in planning and directing activities,

explaining and implementing decisions, and resolving significant

issues involving team members.

. Commend, develop, interpret and clarify personnel procedures and

policies.

. Conduct research regarding employment issues, benefits, workers

compensation and personnel procedures and, working with General

Counsel, apply the conclusions to personnel policies and practices.

. Conduct hiring, including developing job descriptions and job

advertisements, and screening and interviewing candidates.

. Develop, implement and manage a centralized recruiting process.

. Perform orientation and training.

. Demonstrate skills in consensus-building and mediation in order to

constructively address employee conflicts.

. Demonstrate skills critical for managerial success including

leadership, decisiveness, flexibility, sound business judgment, and

highly developed personal, analytical and communication skills.

. Completes appropriate visit records in a timely manner.

. Responsible for Coordination of care for client services.

. Reports changes in client condition to agency employees involved in

client's care.

. Participate in the quality assurance reviews and evaluations of the

agency's services

. Provide personal and companion care service to clients.

03/2011- 01/2013 Favorite Healthcare Staffing

St. Louis, MO

Certified Nursing Assistant (CNA)

. Provided nursing care in accordance with resident care policies and

procedures

. Ensured the safety and well-being of resident is maintained

. Provided personal and companion care to the elderly and disabled.

. Observed residents' conditions, measured and recorded food and

liquid intake and output and vital signs, and reported changes to

professional staff

. Explained medical instruction to residents

. Assisted residents with bathing, dressing, hygiene, and grooming in

accordance with established care plan and other medical and non-

medical

. Provided resident with help walking, exercising and moving in and

out if the bed

. Answered call signals

. Turned and re-positioned bed-ridden residents

. Preformed other duties as needed

01/2010- 03/2011 WellStar Paulding Nursing Home

Dallas, GA

Certified Nursing Assistant (CNA)

. Provided nursing care in accordance with resident care policies and

procedures

. Ensured the safety and well-being of resident is maintained

. Observed residents' conditions, measure and record food and liquid

intake and output and vital signs, and report changes to

professional staff

. Explained medical instruction to residents

. Assisted residents with bathing, dressing, hygiene, and grooming in

accordance with established care plan and other medical and non-

medical

. Provided resident with help walking, exercising and moving in and

out if the bed

. Prepared, served, and collected food trays, feed resident who are

unable to feed themselves

. Answered call signals

. Turned and re-positioned bed-ridden residents

. Performed other duties as needed

02/2002- 01/2010 In Motion & Associates, LLC

Austell, GA

Administrator

. Provided Customer service

. Answered multi-line telephone, routed calls

. Engaged in daily interaction with customers and process quotes via

phone, fax, and Internet

. Collected payments by check, cash or credit cards

. Assisted supervisor with special projects

. Bid on accounts for contracts for janitorial service

. Supervised and motivate staff to increase productivity

. Ability to establish priorities and initiate problem solving

techniques

. Kept and maintained accurate records of comments and complaints,

score sheet

. Scheduled meeting and follow up with customer/clients

EDUCATION:

Dec 2011 Americare Level 1

Medication Aid/ Insulin Saint Louis, MO

May 2010 Wellstar Health System Certified Nursing

Assistant Dallas, GA

May 2007 Everest College Medical, Billing,

Coding Saint Louis, MO

June 2000 Hazelwood East High School High School Diploma

Saint Louis, MO

.

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