Human Resources Customer Service

Mary Duncan, MBA

**** ****** **. ********, ***** 75604

Cell: 936-***-**** Email: ****************@*****.***

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SENIOR HUMAN RESOURCES AND ORGANIZATIONAL LEADERSHIP PROFESSIONAL

Experienced in managing on-site human resource operations in a large

corporate organization with a global presences. Demonstrated the ability to

lead organizational change in challenging circumstances, manage labor

relations effectively, coordinate mergers of culturally distinct

organizations, and manage complex integration projects. Outstanding

interpersonal communication, written and verbal. Highly effective problem-

solver, known as the "go to" person for resolving issues. Established

record of designing HR solutions that contribute to the goals of the

organization.

HR Policy, Process, and Systems Recruitment and Employment Management

Design

Reorganization and Culture Change Performance and Conflict Management

Quality and Performance Improvement HR Strategy Implementation

Succession Planning High Level Customer Service

Training and Development Leadership Coaching and Mentoring

Project Management Acquisitions and Integration

PROFESSIONAL EXPERIENCE:

Brenntag Southwest, Inc.

2005 - 2013

Regional Human Resources Manager

Brenntag is a global full line chemical distributer/manufacturer with a

diverse portfolio of products and services.

. Hired to re-establish the HR function with Brenntag Southwest after this

role had been vacant for over 3 years. Serves as a key member of the

leadership team; contributes in meetings and makes recommendations to the

President and other Executive Team members.

. Successfully lead a $16.9 M HR acquisition that added five additional

work sites across three states. Contributed to capturing $787,000 synergy

target. Implemented post acquisition initiatives within a six-month

period. Integrated cultures.

. Consistently drives union avoidance initiatives to include: open door

policy, efficient and quick resolution of employee relations issues,

visibility and accessibility of management team members on the shop

floor, employee recognition programs, programs that engage and request

employee suggestions for plant and operational improvement.

. Consults with management in areas of employee relations, performance

management, training and development, compensation, and overall

organizational practice efficiency. Provides direction on performance

improvement plans, career development plans/succession planning and

incentive programs.

. Investigates employee complaints, employee misconduct and recommend

appropriate actions or resolution.

. Executed process excellence by process mapping, applying best practices,

implementing standardization and

uniformity in practices, policies, and processes. Initiated and revised

all HR procedures and forms.

. Provides leadership and direction for 18 locations in five states

(required travel 60 - 75%); manages a local and virtual team of 5

employees.

. Implemented High Deductible Health Plan with Health Savings Account (HSA)

that reduced health care cost to thecompany by half million dollars and

increased employee/consumer health awareness.

. Strategic Planning - all company functions (Sales, Operations, Customer

Service, and Administration).

. Directed ADP Payroll Workforce Now implementation/upgrade and an

applicant tracking system. Delivered the first HR/IT project on time and

under budget. Ensured great business support for future HR projects based

on superior project execution and delivery. Implemented manager and

employee self-service portal, decreasing line leaders' and HR staff

manual processes.

. Health, Safety and Environment - Safety Management Team - regulatory

affairs and safety improvement practices. Represent the company in

employment and some environmental legal matters.

. Liability management and compliance with employment law - ADA, FMLA,

OSHA, Worker's Compensation, EEO, FLSA, HIPPA. Established a return to

workprogram; that resulted in a 98% employee return to work rate.

. Plan Administrator for 401k, medical, dental, life and supplemental

insurance, STD, LTD, and EAP.

Mary Duncan - Page 2

City of Center

1998 - 2005

Human Resources Generalist

The municipality services include public safety, water and sewer utilities,

solid waste and recycling programs, and an active parks department.

. Provided HR generalist support to managers and supervisors; including

payroll processing, performance reviews, career counseling, and job grade

transactions. Investigated and managed employee relations issues.

. Cultivated and developed relationships with insurance brokers to provide

employees with supplemental benefit plans.

. Source provider and trainer to new and existing employees for a variety

of positions.

. Directed and installed human capital software programs that reduced day-

to-day business process inefficiencies.

. Managed workers' compensation and implemented best practices to improve

workers compensation rating.

Geographic Information Systems Specialist (GIS/911 Coordinator)

. Responsible for developing mapping layout and assigning new 911

addresses.

. Pre-planned mapping and field work. Assisted in the development of

various mapping and geographical projects.

. Extracted data download and Integrated data into GIS System: Arc

products; ArcGis, ArcView, ArcInfo.

Cash Collections (Water Bills, Permits, Court Funds, Cash Receipts)/Office

Assistant (Back Up)

. Reconciled, post to general ledger and monitor daily revenue, cash

collections.Maintained accurate records of daily cash collections.

Prepared monthly and annual cash reports. Backed up Accountants Payable,

Accountants Receivable, Cash Collection Clerk, Receptionist, Customer

Service and Source Provider to Citizens.

EDUCATION

Masters of Business Administration;

Human Resources Management

University of Phoenix, Online Adult Working Program

Bachelor of Business Administration

Major: Management/Emphasis: Human Resources

Stephen F. Austin State University, Nacogdoches Texas

Associate of Science

Major: Computer Information Systems

Panola Jr. College, Carthage Texas

Professional Development

. Studying to take the SPHR certification test - December 2013

. Business Leadership Skills Certificate

. Workers Compensation, Employee Training and Ethics, EEOC Technical

Assistance Program Seminar

. Human Resources and The Law ongoing study self study.

Membership

Society for Human Resources Management

Houston Human Resources

Dallas Human Resources

East Texas Human Resources Association

Skills

Proficient user of MicroSoft and MicroSoft based data processing software;

Excel super user (pivot tables, vlookup, etc.); PowerPoint super user, ADP

Workforce Now total platform including report writing, ADP PCPW, Taleo

talent management solutions. Lotus Notes and MicroSoft Outlook emailing

systems. This is only a few of my skills, I have extensive list to discuss

with you.

Contact this candidate