Manager Software

Roland Brown

helpdesk /desktop/admin. suppport at touched computer inv.

*************@*****.***

Summary

• Provide support for HP and Dell Servers and workstations IBM laptops

• Troubleshooting and maintenance of laptop hardware, software and networks

Specialties

Installation and configuration of software, hardware, TCP/IP, Vpn radius for internet usage

Experience

helpdesk /desktop/admin. suppport at touched computer inv.

January 2010 - Present (3 years 11 months)

Installation and de-installation of various software products

Relocated systems such as work stations, desk tops and laptops

Setup and configuration of PC workstations, hardware devices and network devices.

DNS and DHCP configuration, implementation and maintenance

Supported HP desktops and laptops

Active Directory Organizational Unit configuration, implementation and maintenance.

Server replication implementation and configuration.

Proficient in Microsoft Office Suite.

Windows XP, 2000,Server 2000&2003,MS Exchange Server, SQL Server, Alteriss 2.0

Ghost 15.0 Veritas Backup Exec 10.0 and Office 2003

Installation of software, hardware, TCP/IP configuration and WAN/LAN technologies

Troubleshooting network connectivity and related issues

VoIP skills Unity voice mail, Cisco Call Manager

Desktop / helpdesk Support at Desktop Support

July 2007 - June 2008 (1 year)

supporting software for cleint services (inhouse)

Skills & Expertise

Active Directory

TCP/IP

Windows XP

Page1

Education

east field college

A+ Certification, 1998

Activities and Societies: computer Hardware tech

Page2

Roland Brown

helpdesk /desktop/admin. suppport at touched computer inv.

*************@*****.***

Contact Roland on LinkedIn

Page3

Contact this candidate