Software Technician
Resume:
R uben E. Lopez
Arlington, TX. 76016
**********@*****.***
Computer Skills
• Maintained and fixed computer systems to enhance speed, efficiency and reliability of operation
• Strong interactions with customers to assist with troubleshooting
• Create backup disks and restoration of data/virus prevention and spy-ware removal
• Troubleshoot hardware, break/fix of laptops, desktops, network and software issues to maintain continuity
• Windows Operating System installation and software upgrade of XP/Vista/7/8
Professional Experience
Lead Computer Technician 03/12-Present
ASAP Computer Services
• Diagnose technical issues relating to OS drivers, firmware, and components
• Responsible for the training of troubleshooting hardware/software matters to team members
• Configure and setup home networking devices
• Perform hardware repairs including screen replacements, hardware upgrades, data backups/data recovery and
motherboard repair
• Delivered proactive communication to increase customer satisfaction and reduced service down time
L ead Computer Technician 0 4/11-09/13
4D Computers-Electronics
• Maintain an efficient working environment and quickly resolved customer concerns
• Analyze technical problems and approved all completed work
• Provided technical support via phone and in person
• Diagnose and fix complicated software and hardware issues that are presented by customers
• Thoroughly inspected all laptop and desktop inventory and verified full system functionality
Computer Service 02/10- 04/11
RL Computer Services
• INSTALL/CONFIGURE DESKTOP PC’S, DETERMINED HARDWARE/SOFTWARE PROBLEMS,
TROUBLESHOOT CONNECTIVITY PROBLEMS
• REPAIR AND RESTORED EQUIPMENT FOR DELL, GATEWAY, ACER, TOSHIBA, HEWLETT
PACKARD, AND LENOVO
• TAKE RESPONSIBILITY FOR ANY POTENTIAL OR FOLLOW-UP SERVICES AND PROBLEM
ESCALATION
Data Processor/Client Services 07/09-01/10
Pro-Collect Inc.
• Entered client accounts into company data base
• Contacted clients to respond to inquiries
• Executed daily operations of financial transactions and claims adjustments
Education
ITT Technical Institute
• Associates of Applied Science Degree in Computer Electronics and Engineering Technology
ITT Technical Institute
• Refreshment Courses: Information Systems Security
Contact this candidate