Customer Service Account Executive
Resume:
***************@*****.***
Nicole Downing
Fairfax, Va. 22032
Objective
I am an honest, hard working and dedicated individual who has a great deal of ambition. Although I
have extensive experience as an account executive, I have the ability to work in a fast paced
environment as a team member or independently. I have a strong knowledge of Microsoft Office
Suites and possess excellent organizational skills. I desire to find employment where I can use these
skills effectively.
Education
1995 1999 Garfield Senior High School Woodbridge, Va.
High School Diploma
1999 2003 Northern Virginia Community College Woodbridge, Va.
Certification in Micro Soft Office Suites and Business Management
Experience
Office Administrator VRI
Fredericksburg, Va.
September 2004 December 2012
Provided customer service to key government clients
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Assisted Human Resource Department in obtaining all necessary paperwork
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Process Purchase Orders and invoices to clients
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Ordered office supplies and ensured inventory was maintained
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Responsible for answering a multi line phone system for small staffing agency
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Store Manger Shurgard Storage
Alexandria, Va.
January 2003 September 2004
Trained new employees on procedures and policies of the organization
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Responsible for management of Budget Truck Rental Facility that was located on Shurgard
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Storage property
Coordinated local and one way truck leasing for the entire fleet that was on site
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Maintained sales floor and scheduling of employees
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Leased storage space and rented Budget truck s
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Balanced cash draw for Shurgard Storage and Budget truck rentals
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Customer Account Executive
Comcast Communications Woodbridge, Va.
September 2000 December 2002
Answered phone in call center for new and existing clients
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Built customer accounts in company database
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Researched /Trouble shot customer internet and or cable television issues
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Debit and credit customer account accordingly
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Resolved customer complaints and ensured field technicians when necessary
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