Customer Service Manager

Jennifer Beltran

***** ***** **** **. *** Vegas, NV 89183

Phone: 702-***-****

Profile:

• Extensive background in customer service and business development, including sales and

marketing.

• Excellent communication skills; reads, writes, and speaks proper English.

• Maintains an encouraging relationship with employees and customers while in a high

volume, fast paced environment.

• Able to perform any job related task that is asked of me.

• Proven the ability to handle currency and credit transaction accurately.

• Familiar with POS’s, micro systems, and most computer programs.

• Professional appearance and demeanor, proper work ethics and always on time.

Employment History:

Morton’s Steakhouse- (Las Vegas, NV) October 2012-current

Floor & Banquet server, Captain

• Arrives in professional, appropriate attire.

• Performs table side bottle and food service.

• Educated on the Aloha Micro Systems.

• Ability to retain specific food awareness including; ingredients, preparation, portion size

and background on where the food comes from. Also being familiar in wine, champagne,

liquors, cocktails and different kinds of beers.

• Floor Captain- making sure everyone is doing their best, keeping up, and helping out

teammates when needed.

• Banquets- responsible for taking with the host, insuring all detail big and small are taking

care of.

Cheesecake Factory- (Las Vegas, NV) May 2011- January 2013

Food server

• Greets guest in timely manner.

• Knowledge in food preparation, vegan items and allergy awareness.

• Pre-busses tables.

• Responsible for the knowledge of wines, cocktails, beers and liquors.

• Keeping a clean work station while in a fast paced environment.

• Works as a team player, helping out servers, bartenders, hostess, bussers and food

runners.

• Insuring guest satisfaction from beginning to end.

Managers: Karisa Komjar 702-***-****

Panevino Restaurant & Gourmet Deli- (Las Vegas, NV) July 2008- August 2011

Front & back server, Lounge server, Banquet server, Banquet Bartender, Floor Captain

• Performs table side service; opens wine bottles, pre-bus tables, crumbs table in between

courses.

• Well informed in the types of food, wines, beers, and cocktails. As well as knowing how

to up sell.

• Responsible for inputting food and beverages into the POS systems, double checking

order; to insure there are no errors and that nothing is forgotten.

• Keeps a clean and safe work station at all times, while being responsible for multiple side

work. I manage many tasks while keeping a calm and positive attitude.

• Drink and dessert presentations.

• Handling cash and credit transaction.

• Ensuring guest satisfaction.

• Helps out with office work such as; calendar marking, confirming reserved parties, filing,

phone calls, and pay roll.

Manager: Vincenzo Grenada or Mark Lopez 702-***-****

Chicago Title & Escrow- (Las Vegas, NV) June 04- Feb. 08

Receptionist, Escrow Officer Secretary

• Answering a high volume of phone calls. Greets guest as they arrive and leave.

• Responsible for the banking and check distribution.

• Checking in of outgoing and ingoing documents.

• The opening and closing of a new escrow accounts.

• Sending out the seller’s and the buyer’s packages.

• Obtaining 3rd party documents

Supervisor: Jennifer Reinink 702-***-****

Chilis Bar and Grill- (Henderson, NV) January 2003- September 2006

Food runner, To-go’s, Head hostess and Trainer

• Responsible for greeting guest as they arrive, seating them in a rotation, and making sure

that the guest is served in a timely matter.

• Assist servers in whatever duties needed.

• In charge of training new employees.

• Taking and preparing orders.

Manager: Dave Smith 702-***-****

Education:

• Currently going to CSN, GPA 3.6

• Graduate of Coronado High School- class of 2004

• Student aid for 3 years.

• Work related work experience (food)

• Student council 2 years.

About myself:

I am a very energetic person. I strive to be the best at whatever I am doing. I set goals and

accomplish them. I am a highly responsible individual with great work habits. I am accurate in

all I do, whether it is a daily task or something that is asked upon me. I love to work with people

and food. Food and baking is a passion of mine. I am a family oriented person; nothing means

more to me then my family. I have a daughter, I go to school and I work. I try to be a great role

model and show my daughter that there is so much to look forward to and live for. My goal is to

find a company that I can grow with and be apart or their team. I believe that I would make a

great asset to your company that would let me grow as an individual, making the company

succeed as I succeed. I have high expectations for myself and reach goals that I strive for.

(References upon request.)

Contact this candidate