Customer Service
Resume:
Pittsburgh PA ***** Shane
McGuire 412-***-****
**************@*****.***
Employment
Customer Service EWC Advisors October 2008-Present
Provided support by answering customer inquiries throughout the
business relationship to ensure customer satisfaction.
Appraisal Operations Service Link June-August 2012
Associate
Contracted real estate appraiser's to complete various residential
appraisal types throughout the United States. In this capacity I
negotiated fee and turn around time to fulfill the needs of my
employer as well as their clients.
I monitored the appraisal process by following up with the
appraiser's on a daily basis to maintain continuity and insure that
the orders were completed correctly and on time.
Customer Service EWC Advisors October 2008-
Present
Provided support by answering customer inquiries throughout the
business relationship to ensure customer satisfaction.
Work Leader - Direct PNC Bank September 2007-
Underwriting Support October 2008
Reviewed mortgage holders flood insurance policies to ensure they
had the correct coverage as required by bank guidelines.
Supervised up to four employees as well as monitoring their
workloads.
Brokers Assistant Janney Montgomery Scott, July 2006-August 2007
LLC
Assisted stock brokers in a customer service capacity.
Maintained client portfolios.
Document Film Team PNC Bank June 2005-July 2006
Part Time
Reconciled documents so they could be entered into the banks
computer database.
Nationwide Real U.S. Property & March 2002-April 2005
Estate Appraiser Appraisals Services
Recruiter Corporation
Recruited real estate appraisers throughout the United States.
Created and maintained appraiser profiles within the company
database.
Education
Pittsburgh, Bradford School Summer 2005-Fall
Pennsylvania 2006
Graduated with an Associates Degree in Specialized Business
Brentwood, Brentwood High School Fall 1996-Summer
Pennsylvania 2000
Graduated with an Academic Diploma
References are available upon request.
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