Customer Service Technical Support

DERRICK

BUCKNER

**** ******** **** ***, ***. *** ● Tampa, FL

33619

813-***-**** ● ************@*****.***

IT PROFESSIONAL

Highly motivated, self-directed professional with extensive knowledge of electrical hardware and computer software/hardware.

Strong problem solving skills with the ability to review complex systems in order to determine the best possible plan for

resolving simple and complex issues.

KEY STRENGTHS

Technical Support ● Windows Operating Systems ● Customer Service ● Fiber Optic Systems ● Problem Solving ●

Client Education ● Windows/Windows Server ● TCP/IP Networking ● Cloud Computing/Storage ● RFID ● Terminal

Services ● MS Office (Word, Excel, PowerPoint) ● Business Machines/Printers ● UNIX/Linux systems ● Help Desk

PROFESSIONAL EXPERIENCE

LAYTON TECHNOLOGY 2013-Present

IT/HelpDesk/Software Development

• Provided live support for various software applications.

• Provided remote technical support for customers IT environments so they could use our software.

• Provided technical support for in house systems and networks.

• Oversaw a team of developers and designers.

• Help develop two new web based applications.

• Beta tested new versions of current software and newly developed software (Help Desk software).

OMEGA COMPUTER SYSTEMS 2007-2013

IT/Technical Support

• Analyzed the current client technical environment, reporting on issues and actionable items.

• Manages upgrades and installations, as well as replacements and alternative solutions.

• Helped with the installation of brand new equipment, maintenance activities, projects, and remediation required to

stabilize a client’s current technology.

• Monitored and maintained the computer systems to ensure maximum optimization for the client.

• Applied the industry’s best practices for security and backup management.

• Identified critical issues and responded to them quickly, with the goal of resolving concerns in real time.

EDUCATION

UNIVERSITY OF SOUTH FLORIDA

B.A. Electrical Engineering (In Progress)

Related coursework/experience:

Electrical Circuits I and II

Wireless Circuits

Linear Systems Analysis

IT Security Systems

IT Administration

Microsoft Office Systems

Microsoft Server Systems

IT Web Design

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