Project Customer Service

Curriculum Vitae

Objective

Sonia Ishwar Kadam.

To pursue a challenging and rewarding career by being

constructive and innovative in my efforts and to make

Address :- myself competent enough for performing all my tasks

Mohan Sadan, independent responsibility as well as in a team in the

Opposite Jimmy Tower organization so as to move ahead in my life and add to

Koparkhairane the growth of the organization.

Navi Mumbai

Contacts: Key Skills

Mobile: +91-898*******

Good Verbal and Written communication.

E-Mail: Ability to work under pressure and can lead a team.

**********@*****.***

Educationnel Qualification

Personal Data: TY.Bsc Computer Science (Bsc [CS]) from CMJ University.

D.O.B : 10th

Sept 1989. Higher Secondary Certificate in SCIENCE from Mumbai

Sex : Board,

Female Secondary Education from Mumbai Board,

Nationality :

Indian

Marital Status: Single Other Qualification

6 month - Aptech Certified Website Developer in 1st

Interests: Class.

Learning new skills.

Travelling.

Listening Music.

Extra Curricular Activities :

10 Days NSS Camp at Chikni Village, Nagothane,

Languages known: Roha-Raigad

English

Marathi

Hindi

Technical Skills

Computer Programming Language : C, C++, VB 6.0, Java,

Vb.Net, Vc++.

Database language : SQL.

Web Designing : HTML,

DHTML, CSS.

Typing Speed : 22

w.p.m

Project Experience

Project Details :-

Title : Hardware Management System.

Front End : VB 6.0.

Back End : Microsoft Access.

Team Size : 1.

Description :-

This project is developed with aim to achieve

computerization of Hardware management system.

The system provides aid in effective management of

customer staff, products.It deals with product like

assembled pc, LCD, pendrives, etc.

This system is computerized, but they want to update

their system.

Roles/ Responsibilities :-

Coding the programs in accordance with Program

Specifications and adhering to Coding Standards.

Coordinate with onsite people for technical design and

implementation.

Participating in code review activities.

Unit testing of the modules developed.

Bug Fixing in the code.

Project Details ( Web Project ) :-

Project Name :- www.interio.com

Description :-

This project will help you to interior or decorate your

home.

The project has all the live images like furniture's,

curtains, mirrors, wardrobes.

Live Projects:

SSAD Project:

Hardware management System

( V.B. 6.0 with MS Access 2003 )

WEB Project:

Interior Design.com ( html, dhtml,javascript,asp)

Experience:

> Two years of experience in Reliance in Semi-Technical Process.

Current Role: CIE (CSL) :

. Helping Hand for Team Leader for Handling Team Briefing, Product

Briefing,

. Taking Care of Team in Absence of Team Leader

. Checking Ambiguities on Intranet & To Escalate To Concern Authorities.

Responsibilities:

Managing the New Team Members

. To contribute to departmental learning and effectiveness by

sharing knowledge, experience and ideas, supporting colleagues and

new team members

. To ensure adherence to process requirements, security procedures.

Monitoring of activities such as coaching and feedback on daily

basis.

Managing people

. To lead, motivate, manage and coach team through the feedback to

achieve quality and productivity.

. To participate in the recruitment of new team members as required.

. To build, monitor and maintain employee satisfaction.

. To role model and manage team punctuality, attendance, breaks and

conduct.

Managing customer service

. To manage workflow, resource and plan for contingencies.

. To monitor, analyse and report on performance, identifying trends

and make recommendations to improve the performance of the team.

Place: - Yours truly,

Date: - / /

(Sonia Kadam)

Contact this candidate