Customer Service Manager
Resume:
Zeeshan Ahmed
*** ******* ** **********, **. ****5 412-***-**** ***********@*****.***
QUALIFICATION HIGHLIGHTS:
Highly motivated and self-directed in current web development technologies. Firm grasp on the
Software Engineering techniques and understanding of the programming development
environments.
Adequate knowledge and experience of the database management and data driven applications -
and their respective development in Microsoft Visual Studio .Net.
Outstanding drive and ambition, detail-oriented, reliable, team leader, time-management, works well
with others, and proficient written and verbal communication in a dynamic and global environment.
SKILLS: Proficient / Knowledgeable in the following software applications and programs:
Capacity / scalability / disaster recovery planning.
Programming Languages: VB and ASP .Net, IronPhthon.
Web Development: Java script, Ajax, MVC, SOA, XML, PHP, SilverLight.
Database: SQL Server, JQuery, MySQL, Oracle PL/SQL, MS Access.
Operating Systems: Windows 7 / Vista / XP / Server 2003/2008, Linux, MAC OS X.
SOFT SKILLS:
Multilingual: English, Urdu, Pashto, Hindi, Punjabi
Customer service and quality oriented, and a zeal for lifelong learning and tackling new challenges in
a fast-paced environment.
EXPERIENCE:
Indus United Corp.
October, 2005 – Present
Business Partner Pittsburgh, PA
Progressed to work as General Manager of the business from Sales Manager by implementing better business
rules and policies.
Achieved a substantial growth in business sale to an average of six figures in monthly sales
with the help of effective marketing techniques and better customer relations and trust.
Supervised the maintenance and improvement of properties and different departments of the retail operations.
DEBS-Infobate
January, 2012 – January, 2013
Lead Analyst (Supply Chains in Retail) Pittsburgh, PA
Lead a team of coders in Chain matching department.
Played a vital part as an assistant programmer in upgrading the MS Access based database to a more robust
SQL Server 2005database management system.
Worked with the development team to improve the UI in VS.NET.
Utilized the Software Engineering practices to develop a new client reporting system in LogiXML.
Played a key role in communicating ideas to the top management to achieve overall better productivity .
Data Analysis, Data entry, System Analysis, programming in VB. Net And Data querying for custom
reports were the major responsibilities in general.
ACS-ICG LLC
Quality Assurance (QA) Consultant Pittsburgh, PA September - December, 2006
Unit testing and failure testing of the modules used in the automation of the toll plaza on the
Penn-DOT turnpikes.
Supervising the proper functioning of the operational processes of the hardware and software.
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Zeeshan Ahmed
128 Calmont Dr Pittsburgh, PA. 15235 412-***-**** ***********@*****.***
EDUCATION:
NWFP Agricultural University, Master of Science in Information Technology, Peshawar, Pakistan
Graduation: March, 2005 - Magna Cum Laude GPA: 3.7
Dean’s List 2005
Gold Medal award for Magna Cum Laude.
Vice President – Student Body Association, 2004 - 2005
University of Azad Jammu & Kashmir, B.S. Computer Science, Kashmir, Pakistan
Graduated: September, 2002 GPA: 3.86
Universities Scholarship, 2000-2001
President of Literature Club Community, 2001-2002
REFRENCES:
Mr. Tom Tambellini
Vice President
DEBS-Infobate
4736 Penn Ave
Pittsburgh, PA. 15224 412-***-****.
***********@********.***
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Mr. M. Saleem.
CEO
M.S Restaurants Inc.
699 Rodi Rd.
Pittsburgh, PA 15235 412-***-****
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Mr. Abid Shah
Biological Research Scientist
University of Pittsburgh Medical Center.
**********@*****.***
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