Customer Service Manager

Beth Hartenfels

PROFESSIONAL EXPERIENCE

ADT Security Services LLC, Springfield, VA

May 1996 - June 2013

Administrative Lead

. Ordered equipment for warehouse stock, transfers, costing and

receiving.

. Handled new employee distribution of all ID badges, cell phones,

telephone extensions (AT&T G3I switch & Audix voice mail system) and

inventory locator setup.

. Conducted monthly inventory counts of all sub-inventories to include

entire fleet of trucks and warehouse.

. Provided back-up to the Operations Support Team Manager during his

absence.

. Provided back-up for building maintenance and ordering office

supplies.

. Trained several co-workers on ordering and everyday oracle processes.

. Provided Back-up for fleet and service coordinator.

. Handled Accounts Payable coding and processing of Markview invoices.

. Created, reviewed and resolved Remedy Support help desk ticket for

users regarding hardware, software problems and interoffice

relocations.

. Ordered equipment for all Small Business customers.

. Helped to manage a large scale renovation in 2009 for the entire

building.

Select Communications, Springfield, VA

October 1992 - May 1996

Office Manager

. Coordinated, organized & implemented all administrative duties

pertaining to a new office site.

. Answered multiple phone lines.

. Provided customer service and scheduled service appointments.

. Responsible for Accounts payable/Accounts receivables.

. Conducted inside sales for cellular phones and two-way radios.

. Ordered office supplies and product line.

EDUCATION

Stonewall Jackson Senior High School, Manassas VA

Lucent Technologies Beltsville MD

Definity Basic Administrator Training

KEY SKILLS

Proven Leadership.

Organization skills/meticulous attention to detail.

Quality performance under pressure.

Fundamental interpersonal skills & public relations.

Independent problem solving.

Diverse customer service expertise.

Proficient in Microsoft Office to include Excel, Word, Outlook.

Oracle, MAS Mastermind, Brivo Card Access.

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