Customer Service Manager

Michael DeSantis

* ******** **** ****: *** ***-

7936Ballston Lake, N Y 12019 Cell: 518-***-****

*******@*****.***

Summary

Personable Warehouse Manager/supervisor focused on promoting employee engagement, loyalty and morale througheffective

leadership and communication. Adaptable with extensive experience in all aspects of logistics, Inventory control,shipping and

receiving and general warehouse operations.

Highlights

SAP, ORACLE & Various warehouse management Inventory management

systems Employee development and management while

Excel,word,power point promoting a teamwork based environment

Knowledge in Lean manufacturing, Six-Sigma Knowledge in P&L reports & developing KPI'S

Multi-site operations Servicing the Internal & external customer

Accomplishments

At Beechnut I maintained a inventory in excess of 5 million dollars. The KPI written for our inventory accuracy was

98%, I was able to exceed that and maintain it at a constant 99%.With global foundries being in its start up phase as a company, I

was involved in the immediate steps of setting up

and maintaining it's inventory, shipping and receiving, importing and exporting. Was also asked to help developand write the

SOP's for the logistics department.Created critical KPI's to track and improve on-time delivery, customer issues and safety

statistics including

keeping our OSHA reportable injuries below there guidelines.

Experience

Sr. logistics Tech. 09/2011 -

12/2012Global Foundries Malta, NY

Reconciled daily inventory in SAP & ORACLE management systems.

Key member of global distribution operations team that coordinated shipments across multiple countries.

Trained and Certified to work in a clean room environment

Distribution/Warehouse Manager 10/2008 - 07/2011Beechnut Canajoharie, NY

Coached, trained & conducted reviews of 30 union employees

Directly involved with issuing verbal & written warnings to employees and termination of employment if found

necessaryEvaluated and reconfigured systems to support customer service and operational goals.

CO-Owner 08/2008 - CurrentTiamobellacasa Cleaning LLC. Ballston Lake, NY

Managed the day-to-day tactical and long-term strategic activities within the business.

Reviewed and approved billing invoices and expense reports.

Capitalized on industry changes to maximize company revenue.

Completed strategic competitive analysis by assessing strengths and weaknesses of competitors.

Warehouse Selector 08/2005 - 10/2008Mclane Co. Guilderland Center, NY

Warehouse Selector 01/2001 -

08/2005Pfizer Guilderland Center, NY

Education

Schenectady County Community College - Emergency medical Technician

2002Schenectady, NY, United States

Affiliations

East Glenville Volunteer Fire Department (2001-2011)BH-BL Volunteer Fire Department (2012-Present)

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