Customer Service Manager
Resume:
Dominique N. Cannon
**** **** ***** *** *** Vegas, NV 89031
702-***-**** ******.*********@*****.***
Work Experience
Damian Falcone & Co. November 2012- September 2013
Executive Office Manager Las Vegas, NV
Filed/organized documents
Corresponded with clients via email/telephone to ensure customer satisfaction
Communicated effectively through multi-line telephones
Used professional language/tone through emails/telephone calls
Set appointments/meeting for clients of Mr. Falcone
Drafted Foreclosure mediation and loan modification documents through Adobe
Interacted professionally with coworkers and management
Resolved conflict effectively
Dodson Legal Group August 2011-June 2012
Legal Assistant Las Vegas, NV
Filed/organized documents
Communicated effectively through multi-line telephones
Set appointments/meeting for clients of Ms. Dodson
Taking and filing documents (court orders, subpoenas, etc.) to the court house
Drafting legal documents such as Motions, Affidavits, Notices, Complaints, etc.
Sunglass Hut March 2010- Aug. 2011
Store Manager Las Vegas, NV
Executed opening/closing procedures
Worked in a resort-style setting
Provided exceptional customer service
Managed an active and upbeat team of sales associates.
Maintained a bank/turned in store deposit at the end of a closing shift
Monitored/recorded inventory periodically
Made employee schedules/dealt with employee schedule discrepancies
Maintained a safe and clean environment/sales floor
Up-sold products to enhance profit for the store
Practiced proper risk management of products in the store
Education
College of Southern Nevada Fall 2009- Present
Major: Associates of Arts
Related Work Skills:
Excellent communication/customer service skills
QuickBooks Point of Sale (POS)
Typing speed: 40 WPM
Intermediate knowledge of Windows programs (Excel, PowerPoint, Word)
Multi-line phone handling
Flexible schedule: Able to work varied shifts including graveyard, weekends and
holidays.
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