Customer Service High School

Gabrielle McKoy

**** ******* **** ***** *** R Durham NC, 27713

Cell: 919-***-****

**********@*****.***

OBJECTIVE:

• To obtain and secure employment with a progressive team oriented in structure

and growth.

SUMMARY:

• Customer Services Representative who maintains a high level of professionalism,

patience, and efficiency to minimize customer dissatisfaction and increase

customer loyalty.

EDUCATION:

• Durham Technical Community College

Major: Nursing, AAS

CNA Certificate completed July 18, 2013

• Southern Durham High School

High School diploma

Completed 06/2006

SKILLS:

• Fast typist 50 MWP

• Excellent analytical and organizational skills

• Strong interpersonal skills in person and by telephone

• Capable to use several Microsoft Windows applications

• Ability to use multi-line phone systems

• Ability to understand web technology

• Ability to solve problems independently

• Knowledge of general office equipment

HIGHLIGHTS:

• Devoted to data integrity

• Dedicated to process improvement

• High customer service standards

Gabrielle McKoy

3505 Century Oaks drive apt R Durham NC, 27713

Cell: 919-***-****

**********@*****.***

WORK EXPERIENCE:

• Durham Technical Community College, Durham NC July 2012

Communication Specialist

1. Assist students at the college’s welcome desk.

2. Addressed customer service inquiries in a timely and

accurate fashion.

3. Trained staff on how to improve customer interactions.

4. Assist all departments with the enrollment of students.

• Xerox, Raleigh NC July 2011- May 2012

Customer Service Representative

1. Attend to phone calls solving customer queries and

complaints efficiently.

2. Solve challenging situations according to the company

guidelines and policies.

3. Assist with medical, dental, and pharmacy claims and

benefits.

4. Maintained up to date records and all times.

5. Provided accurate and appropriate information in response

to customer inquiries.

Made reasonable procedure exceptions to accommodate

6.

unusual customer requests.

REFERNCES:

Available upon request

Gabrielle McKoy

3505 Century Oaks drive apt R Durham NC, 27713

Cell: 919-***-****

**********@*****.***

Contact this candidate