Customer Service Manager

Richard Griffin

314-***-****

************@*****.***

Education

Lincoln University, Jefferson City, MO 2007-2013

BSBA Computer Science Networking

Background Summary

Experienced in customer service, account management, software wipe, install

and reimaging, network connections, computer management with a background

demonstrating strong organization skills.

Work History

Utilimap Corporation (Google Project)

July-2013

Data Analyst

Responsible data entry

Entering data that's collected from the Utilimap field agent

Design a 3D image from the data collected

Analyze and decide where Google will place there fiber in projects

State of Missouri ITSD Office of Administration Jan-

2012/May-2013

Intern

Responsible for IT End-user support

Maintained coworkers PC and help maintain the state network

Managed a team of interns on a 500 Revenue PC replacement project

Responsible for connecting printers and some PC's to the net work

Initiated the start of the entire State computer replacement

Missouri career center

WIA Urban League (Youth Program), St. Louis May-2003/Aug-2010

Responsible for help unemployed works find jobs

Responsible for teaching the less fortunate how to use a PC

Lincoln University Bowling Alley

Manager Aug-2010/May-

2012

Responsible for keeping student workers time sheet

Managed the alley and all the lane upkeep

Initiated the remodeling of the bowling alley

Selected Accomplishments and Personal Achievements

The president of the Lincoln University Student Government Association

Campus Activity Board.

Reimaged and installed 40 computers in 6 business days.

YMCA best personality award

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