Customer Service Representative

DANIEL PEREZ III

Career Overview

I'm a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success, that is also familiar with aspects in shipping and receiving and general warehouse operations.

Skill Highlights

Over a year of experience in warehouse functions

Core Accomplishments

Training

Successfully assisted with training new employees.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Multitasking

Demonstrated proficiencies in telephone, cash register within a fast paced environment.

Cashiering

Handled cash, credit, debit, and return transactions for customers

Employee of The Month

Recognized as the employee of the month of June of 2011.

3627 W Bloomfield Rd, Phoenix, AZ 85029 C: 623-***-**** *********@*****.***

Professional Experience

Order Selector/ Packer Yandy.Com Yandy was a seasonal opportunity that I took part in. My job responsibilities as an order selector were to pull customers orders fast and accurately. This was a warehouse position that sold lingerie, clothing, and costumes. I also had the opportunity to learn how to package customers orders appropriately. Warehouse Associate FedEx At FedEx my duties as a warehouse associate consisted of scanning, loading, and unloading packages. I also was responsible for ensuring trailers where marked with their appropriate destination tags, as well as sorting customers orders. Customer Service professional Ross As a customer service professional it was my job to come along side the customers and help with any questions or

Strong core experience in Customer Service

Critical Thinker

Organizational Skills

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Quick learner

Computer Proficient

Ability to multi task

Able to type 50wpm

Microsoft Office

Order Selecting

08/2013 to 10/2013 Phoenix, AZ

07/2012 to 07/2013 Phoenix, AZ

05/2010 to 05/2012 Phoenix, AZ

concerns they had. Another responsibility was to make sure the store was not losing any products due to theft. Some other skills I performed was cashiering, organizing products, answering phone calls, and training new employees.

Education

High School Diploma: Psychology Arizona State University

Phoenix, AZ I attended ASU for 2 years studying psychology. Currently I am taking some time off, but do plan to return when possible.

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