Customer Service Representative

OTIS MCKITHEN

*** ********** **.

Home: 678-***-****

Lawrenceville, Georgia 30044

Cell: 770-***-****

************@*****.***

.

Summary of Qualifications

Efficient Logistics/Manufacturing Associate Supervisor with success in

direct coordinates of warehouse operation, freight billing, invoicing, and

managing freight activities. Strong leadership, communication, and

analytical skills working across multiple locations, management levels and

functions. Highly developed level of problem solving skills to manage the

production function within the plant environment utilizing resourcefulness

and problem solving skills Warehouse achievements and strengths in the

following:

. Process Improvement . Leadership

. Inventory Coordination . UPS /

Fed Ex. Worldwide

. Shipping / Receiving . ISO 9000/AS400

. SAP System / WMS . Microsoft Word/Office

. Logistic Coordination . Excel

Professional Experience

Alpha Technologies - Suwanee, Georgia Jan. 2013 - Oct.

2013

Warehouse Customer Service Representative

Managing the inbound and outbound of line gear equipment in the Service

Depot.

Verifying all equipment is correctly entered in system from the driver via

vendor. Assuring model and description of service is computed in system for

Technician Service Work Order.

. Email Customer Service with any changes to Service Work Order.

. Assuring all equipment is inserted in SAP for tracking and processing

. Arranging quotes and scheduling freight shipments for orders.

. Assuring deadline is met on freight shipments to customers.

. Communicating with customers on a day to day basis of shipments and

invoicing.

. Cycle count inventory and made proper adjustments in WMS to stock.

. Analysis Inventory Shipping Discrepancies from customer complaints

with appropriate solution.

NORDSON CORPORATION - Norcross, Georgia July 2006 - Sept.2012

Logistic /Manufacturing Supervisor

2009 - 2012

Plans, coordinates work, trains, motivates, monitors and evaluates

performance of production employees. Ensures employee ability to safely

operate equipment to produce quality product. Assure product is received

and distribute to proper location.

. Maintained a personnel structure and staffing level to accomplish the

manufacturing mission in an effective and efficient manner. .

. Maintains shift reports/records and assures the necessary

supplies/product is on hand.

. Audit freight manifest report and assure all active accounts are

closed for end of the month report.

. Continuous improvement in the production department and shares

knowledge and procedures with other shifts.

. Supported freight and other internal/external audit and payment

invoice processes.

. Takes necessary corrective action to existing and potential

production/equipment problems.

. Creating Bill of Lading & Commercial Invoices Preparation, and kept

manifest information daily in Excel.

. Arranged outbound freight quotes and scheduled shipments for domestic

and international shipments.

. Arranged LTL, Truckload, and flatbed activities for

domestic/international orders.

Material Handler

2006 - 2008

Shipped domestic and international orders out through UPS, Federal Express,

and other couriers for daily shipment.

. Forklift Shipments for manufacture and distribution.

. Received goods and pulled customers orders as needed from pick list.

. Pulled orders for Kintesu Worldwide Express (KWE) to meet airport

schedules

. Shipped Special Ocean Orders for specialty ocean containment

deliveries.

WC JANITORIAL- Lawrenceville, Georgia Jan.

2004 - Dec. 2007

Monitor seven commercial sites; maintain proper sanitation and janitorial

service. Flexibility of hours and adjusting schedules to comply with each

company needs.

. Supervise a team of five employees

. Inspect work site to ensure standards are met for each client.

. Provided quality work and excellent customer service.

Education

Associate of Arts Degree in Business Management

University of Phoenix, Duluth,

Georgia

Bachelors of Science Degree in Business Management

Graduation Date March 2014

University of Phoenix, Duluth, GA

Certifications

Certified in Adult First Aid/ CPR/ AED

Forklift Operator

Welding Certified

References

Available upon request

Contact this candidate